Associate Principal Engineer, Salesforce Implementation Product Owner

Summary

Join our dynamic Digital Product Engineering company as a Product Owner/Business Analyst with expertise in Salesforce Platform implementation. You will collaborate with stakeholders, gather requirements, design Salesforce solutions, manage stakeholders, and ensure quality assurance. This role requires strong analytical and communication skills, proficiency in Salesforce tools, and experience in documenting requirements and creating user stories. The ideal candidate possesses 8+ years of experience as a Business Analyst, with at least 5-6 years on Salesforce projects, fluency in Spanish and English, and a willingness to travel frequently to Mexico. Salesforce certifications and experience in the Travel & Tourism sector are highly desirable.

Requirements

• Possess Spanish and English language fluency
• Have 8+ years of experience as a Business Analyst, with at least 5-6 years working on Salesforce projects
• Have hands-on experience with Salesforce Sales Cloud, Service Cloud, Experience Cloud or other Salesforce products
• Possess proven experience in gathering and documenting business requirements, creating user stories, and developing functional specifications
• Have a strong understanding of Salesforce capabilities and best practices
• Possess excellent analytical and problem-solving skills
• Have strong verbal and written communication skills, with the ability to communicate complex technical concepts to non-technical stakeholders
• Be proficient in project management tools (e.g., Jira, Trello) and Salesforce tools like Salesforce Lightning, Process Builder, and Flow
• Be proficient in creating detailed documentation and user stories
• Be available to travel frequently to Mexico for weeklong periods

Responsibilities

• Collaborate with stakeholders to understand business requirements, goals, and challenges
• Conduct interviews, workshops, and meetings to capture detailed business requirements and translate them into functional specifications
• Create user stories, use cases, and process flow diagrams to document requirements
• Work closely with Salesforce developers and architects to design solutions that meet business needs
• Ensure that Salesforce solutions align with best practices and leverage platform features such as Sales Cloud, Service Cloud, Experience Cloud, and more
• Identify opportunities for Salesforce automation, integrations, and customizations to optimize business processes
• Create wireframes, mock-ups, and prototypes to visualize Salesforce features and enhancements
• Ensure solutions are user-friendly and meet both functional and non-functional requirements
• Act as a liaison between business teams and the technical Salesforce development team
• Communicate project status, risks, and solutions clearly to all stakeholders
• Ensure alignment between business expectations and Salesforce project deliverables
• Develop test plans and test cases to ensure that Salesforce solutions meet functional requirements
• Facilitate user acceptance testing (UAT) with business stakeholders and provide support during testing phases
• Validate the quality of deliverables to ensure that they meet business needs before deployment
• Analyze existing business processes and recommend improvements using Salesforce capabilities
• Propose automation solutions to streamline workflows, enhance productivity, and reduce manual effort
• Prepare detailed documentation of Salesforce processes, configurations, and customizations
• Create user manuals, guides, and training materials to support end-users in adopting Salesforce solutions
• Conduct training sessions to ensure users are proficient in new Salesforce features and functionalities
• Create and maintain comprehensive documentation, including requirement specifications, process flows, and user guides

Preferred Qualifications

• Possess Salesforce certifications such as Salesforce Certified Administrator or Business Analyst
• Have exposure to Salesforce CPQ
• Have Travel & Tourism sector experience
• Possess an MBA or advanced degree
• Have Agile methodologies/Scrum certifications