impact.com is hiring a
Associate Program Strategy Manager

Summary

The job is for an Associate Program Strategy Manager at impact.com, a fast-growing SaaS company specializing in partnership management. The role involves building customer-facing programs to help clients grow their business using the company's platform. The employee will be responsible for maximizing client value and leading strategic conversations.

Requirements

• Experience in creating successful Advocacy or Customer Marketing programs such as Referral, Loyalty, and others that promote growth through your client base
• Ability to articulate Marketing concepts, value propositions, ROI, and recommendations clearly and compellingly to customers
• Solid understanding of Customer Marketing and Advocacy programs, product led growth
• Previous experience within a SaaS Customer Success team -MarTech and/or Advocacy space is an asset
• A proven drive to build long lasting business relationships
• Excellent verbal and written communication with an emphasis on empathy and solution-oriented responses
• Proven ability to be an assertive problem-solver and proactive relationship manager who can respond quickly to customer needs, anticipate issues, and resolve these in advance where possible
• Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments
• High level of resilience and a positive attitude when faced with adversity
• Negotiation talents through experience or schooling is beneficial to the role
• Bachelor's/College Degree in Business, Marketing, Information Technology, Engineering, or equivalent working experience

Benefits

• Remote first with roles being open to candidates who are eligible to work in Canada and are tax residents of Canada
• Strong extended health benefits, mental health support and support for new parents are provided to all employees on day-one of employment
• Health & Prescription coverage, vision and dental care, virtual health care, out of country medical coverage
• Insurance coverage (life, short term disability, long term disability, and more)
• Health Care Spending Account
• Two different Employee Assistance Programs
• Unlimited time off, The last two weeks of the year are also given as holiday to all employees
• Global holidays - We all celebrate a holiday a quarter where we all get the same day off
• Parental Leave Top-Up Program
• Flexible work hours
• Monthly Internet Allowance
• Fitness Subsidy
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!