Associate Services Planner

Summary

Join Great Minds as an Associate Services Planner and support the preparation and close-out activities for professional learning services. Partner with the Lead Services Planner to schedule, staff, and complete professional learning services, ensuring timely completion and high-quality records. Maintain accurate records in the scheduling tool, communicate with customers, arrange session logistics, and understand documentation requirements. Confirm session completion, trigger close-out activities, and conduct pre-invoicing processes. This role requires strong attention to detail, process orientation, and excellent communication skills. The position is primarily internal-facing with some customer interaction and is a full-time remote role.

Requirements

• Bachelor’s degree or equivalent experience
• At least 1 year of experience in planning and coordinating professional learning or other services
• Highly detailed and process oriented and capable of managing many concurring items and quality and timely completion
• Commitment to meeting service level expectations
• Proactive communicator that looks ahead and identifies issues and risks to meeting customer needs and takes action to resolve
• Very strong customer-centric orientation with skills to effectively communicate and partner with other internal teams
• Team player with a commitment to excellence and a high level of integrity
• Bachelor’s degree or equivalent experience

Responsibilities

• Act as partner to Lead Services Planner in support of the end-to-end process of scheduling, staffing, and completing professional learning services in assigned territories
• Track upcoming engagements and enter approved staffing plans into the scheduling tool and confirm assignments with coaches
• Maintain accurate and quality of records in the scheduling tool
• Lead preparation activities for service sessions, including communicating with customers to confirm service session details and logistics
• Arrange other session logistics, such as facilitation materials, and coordinate internally as needed
• Understand documentation requirements for each customer and develop proper and timely documentation
• Confirm completion of each session and trigger other close-out activities (e.g., Coaching Debrief)
• Conduct pre-invoicing process steps to trigger process for Accounting and coordinate with Accounting and Sales to resolve issues and follow through to resolution
• Ensure timely completion of preparation and close-out activities in accordance with service level agreements

Preferred Qualifications

• Passion for and commitment to the importance of high-quality, knowledge-rich curriculum and improving K-12 education in the US
• Familiarity with professional learning in the classroom with prior experience as teacher or services implementation coach / facilitator

Benefits

Remote