TDC Indonesia is hiring a
Associate Site Reliability Engineer, United States

Summary

The Associate Site Reliability Engineer at Tickets.com will be responsible for providing consulting services, monitoring systems, troubleshooting and resolving issues, and working closely with the existing Network Operations Center team members. The role requires a Bachelor's Degree in Computer Science or equivalent experience, experience with observability tools, Terraform, APIs, microservices, software development tools, scripting, performance characteristics, real-time log/event monitoring, database solutions, secured access and control, and Cloud Providers.

Requirements

• Bachelor's Degree in Computer Science or equivalent experience
• Experience writing code in a compiled language that runs in production
• Experience with observability tools, including DataDog and Grafana
• Experience working in Terraform
• Understand concepts of APM such as tracing, logs, real user monitoring
• Excellent Customer Service Experience
• Excellent Collaboration Skills
• Dedicated to continuous improvement of your skills and our SRE capabilities
• Experience with Cloud Providers: Oracle Cloud Infrastructure, Google Cloud Platform, AWS
• APIs and microservices: REST, Web, Graph
• Software Development tools – Jira, GIT, Jenkins, ArgoCD, Terraform
• Scripting: Python, GO, Groovy, Bash
• Performance characteristics: SLAs, SLOs, Error Budgets
• Real-time log/event monitoring – DataDog, Stackdriver, Oracle Cloud Monitoring, SolarWinds, SumoLogic, OpenTelemetry
• Database Solutions – Oracle, MYSQL, MSSQL, CloudSQL
• Secured Access and control – Okta SSO and MFA, MS Active Directory

Responsibilities

• Provide consulting services and tools to teams across MLB and Tickets.com
• Monitor systems, applications, and services, taking action on alerts, troubleshooting and resolving issues, or escalating as the situation or playbook requires

Benefits

• Medical
• Dental
• Vision
• STD & LTD
• 401K Retirement Plan
• Basic Life & AD&D
• Supplemental Life Insurance
• Paid Time Off (PTO, STO, Holidays including Year-End Holiday Break)
• HSA & FSA
• Pet Insurance
• Tuition Reimbursement
• Flexible Hybrid Work Environment
• MLB Tickets