Associate Technical Account Manager

Summary

Join NICE, a global leader in software solutions, as an Associate Technical Account Manager. In this role, you will provide exceptional technical and customer service to key accounts, resolving complex problems and ensuring client success with NICE products. You will build strong relationships with clients, collaborate with internal teams, and leverage your technical expertise to optimize their solutions. This position requires a Bachelor's degree or equivalent experience, 3 years of experience in a technical or service role, and strong problem-solving and communication skills. NICE offers a hybrid work model (NICE-FLEX) with 2 days in the office and 3 days remote, along with opportunities for growth and development within a dynamic and collaborative environment.

Requirements

• Bachelor's degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience
• 3 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery
• Demonstrated proficiency in technical problem-solving, including strong analytical and advanced troubleshooting skills
• Excellent customer service and communication skills, with fluency in both written and verbal communication
• Ability to multitask effectively and thrive in a fast-paced environment
• Working knowledge of contact center software design and functionality, with a strong understanding of technical concepts

Responsibilities

• Drive Client Success: Become a trusted advisor for clients, resolving complex technical challenges and ensuring their success with NICE products and services
• Foster Strategic Relationships: Build strong, collaborative relationships with clients, fostering trust and long-term partnerships
• Deliver Exceptional Service: Collaborate effectively across internal teams to provide clients with exceptional technical support and customer service
• Technical Expertise : Leverage deep knowledge of NICE products and technologies to troubleshoot client issues and optimize their solutions
• Client-Centric Approach: Gain a comprehensive understanding of each client's business needs and identify opportunities to enhance their success with NICE solutions
• Communication & Knowledge Sharing: Develop and deliver impactful presentations showcasing client achievements and best practices. Train clients to maximize their investment in NICE products and services
• Continuous Improvement: Contribute to the development and improvement of NICE products and services by identifying and recommending enhancements based on client feedback

Preferred Qualifications

• Experience/knowledge in Telecom, Connectivity, Programming – Integrations, Software/Systems/Applications
• Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter

Benefits

• Enjoy NICE-FLEX!
• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week