Associate Technical Account Manager

Summary

Join Wiz, a rapidly growing cloud security company, as a Regional Manager of Associate Technical Account Management. Reporting to the Regional Director of Customer Success for Americas, you will lead a new team of Associate TAMs, overseeing both reactive and proactive engagement models. Responsibilities include managing reactive engagements, developing proactive strategies, driving adoption and success, and championing the customer voice. You will collaborate with cross-functional teams, partner with global TAM teams, and own key performance indicators. The role requires strong leadership, technical expertise in cloud computing and cybersecurity, and excellent communication skills. This position offers a competitive benefits package, including health insurance, retirement plan, paid time off, and equity.

Requirements

• 5+ years of leadership experience, running scaled or digital touch teams in the cybersecurity, containers, and/or cloud computing markets
• Knowledge of cloud computing and ideally, hands-on experience with building and operating cloud infrastructure
• A highly consultative and strategic mindset, setting ambitious goals and innovating to achieve them
• Proven track record of working with customers at senior levels (ideally up to CxO level) in a Customer Success, Support, Service Delivery, TAM, and/or Professional Services role
• Experience managing customer escalations and balancing customer expectations with design and business requirements
• Excellent written and verbal communication skills
• Strong organizational and time management skills
• Thorough understanding of cloud platform features, capabilities, and best practices for securing and building on the cloud
• Ability to thrive in ambiguity and be a self-starter, self-directed, and independent thinker
• Ability to multitask and work in a fast-paced environment

Responsibilities

• Lead and develop a team of Associate TAMs focused on driving adoption and success across a large customer pool, ensuring their individual growth and impact
• Champion the voice of the customer within your region, proactively highlighting successes and raising risks to internal teams
• Contribute as a key member of the regional Extended Leadership Team, collaborating with cross-functional leaders to drive regional customer success
• Partner with Global Scaled TAM teams to define, implement, and continuously improve best practices and the overall model
• Own and drive the achievement of key performance indicators (KPIs) related to adoption, security risk reduction, customer health, and retention, consistently striving to exceed targets
• Strategically promote the full adoption of the Wiz platform and the democratization of security practices within customer environments
• Collaborate with global Customer Success peers to develop and execute a unified global strategy focused on excellence
• Serve as the primary point of escalation for critical customer situations within your assigned base
• Maintain a strong technical understanding of the Wiz platform, cloud computing, cybersecurity, and the broader IT ecosystem to effectively guide your team and advise customers
• Enable customers to secure their cloud deployments by proactively advising on cloud security best practices throughout their journey with Wiz
• Collaborate proactively with our Partners and Channel team to ensure positive customer outcomes
• Act as a passionate advocate for our post-sales customer experience, articulating the value of our support packages to prospects when necessary
• Stay current with cloud and cybersecurity trends and our product roadmap to anticipate future customer needs and proactively prepare your team

Benefits

• Medical, dental and vision insurance
• Home Office Setup reimbursement
• Flexible Spending Accounts
• Monthly Connectivity reimbursement
• Employee Assistance Program (EAP)
• Short- and Long-term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan (with employer match)
• Flexible paid time off + 11 paid holidays
• Paid leave programs, including parental, pregnancy health, medical and bereavement leave