Associate Technical Project Manager

Summary

Join Tillster as an Associate Technical Project Manager and work remotely from Portugal, supporting a portfolio of customer projects across the Iberia region and EU. You will manage project plans, communicate project status, collaborate with internal and external teams, and mitigate project risks. Building strong customer relationships, maximizing customer knowledge of Tillster products, and gathering referrals are key responsibilities. Success is measured by customer satisfaction, account retention, and revenue growth. This role requires strong project management skills, technical proficiency, and excellent communication skills. The position offers competitive compensation, benefits including health insurance, meal and home office allowances, paid time off, and professional development opportunities.

Requirements

• Spanish and English – business proficiency required
• Ability to organize/support multiple priorities and projects coupled with the flexibility to adapt to changes in a fast-paced environment
• Be maniacally focused on customer service, satisfaction, and success
• Possess strong interpersonal skills that engender trust, resolve conflict, and create mutual accountability
• Be highly organized; must manage complex lists of objectives, sequence, and priority
• Demonstrate impeccable attention to detail
• Conduct effective meetings both within Tillster and with the customer, including management of action items and follow-up
• Possess strong technical/technological prowess
• Demonstrate the ability to identify, understand, and adapt to culture systems within customer companies
• Demonstrate understanding of on-premise order and pay technology and demonstrate technical/technological prowess in all customer engagements
• Demonstrate the ability to identify and coordinate sales opportunities with both inside and outside sales teams

Responsibilities

• Provide support for a portfolio of Tillster customer projects of varying size, scope, and complexity
• Develop and maintain project plans, schedules, and milestones
• Report and communicate the status of the project plan and other relevant information to support the project(s) and company-customer relationships
• Collaborate and work closely with cross-functional internal and external teams to ensure projects are clearly delivered on time, within scope and at cost
• Identify and mitigate project risks and communicate those risks clearly, effectively, and in a timely manner
• Predictive escalation of pending customer satisfaction issues
• Conduct regular customer meetings, responding strategically to customer requests and assessing customer satisfaction at all levels
• Participate in regular release meeting discussions and follow up with the Tillster team to ensure product updates are correctly administered
• Work with Product Management to create visibility to upcoming product and services-based opportunities
• Manage content changes (menu) in conjunction with the customer and with the support of Tillster’s US-based team
• Provide support to helpdesk teams in the resolution of incidents related to changes in product/menu content
• Undertake acceptance testing of product/menu developments and related changes
• Provide support to team members, as business needs demand and as required – i.e., product testing; planning and coordination of product deployments to new stores; helpdesk; project management
• Other duties as needed, required, or directed

Preferred Qualifications

• Portuguese – business proficiency
• 1-2 years of Project Management experience within the restaurant industry

Benefits

• Compensation competitive to market and geographical location
• Meal allowance for each day worked available through meal card
• Home/Office allowance reimbursement per calendar month, pro-rated based on employment start date
• Health insurance : Tillster pays the premium for employee private health insurance. Employees have the option to add their spouse/dependents at the employee’s cost
• Holidays: Up to 20 federal and local/municipal holidays in accordance with applicable Portuguese Labor laws, dependent on your employment start date
• Vacation: Up to 22 days of vacation every holiday year, pro-rated based on employment start date
• Education, Learning & Development : We offer Udemy Learning courses; and ongoing learning and development opportunities