Associate Technical Solutions Engineer

Summary

Join Arista Networks as an Associate TSE / Service Request Administrator and contribute to addressing HW RMA requests, administrative requests from customers, and maintaining accurate case records. This role involves working with internal teams, troubleshooting issues, and ensuring timely case resolution.

Requirements

• Graduate/Post Graduate in any field
• Prior IT Helpdesk/Service Desk experience is preferred
• Ability to work efficiently in coordination with a global team
• Excellent verbal and written communication skills and a collaborative approach
• Process-oriented mindset with strong attention to detail and a high aptitude for learning

Responsibilities

• Assist with hardware replacement (RMA) requests from customers and maintain communication with both internal and external parties
• Action requests for customer portal access and other administrative requests from Arista customers
• Troubleshoot and resolve issues with customers’ access to Arista online resources, working closely with other Arista teams, where required
• Follow up with customers via email to facilitate timely case resolution
• Review and update case transaction data in a timely manner and ensure accuracy of data associations

Preferred Qualifications

• Familiarity with CRM applications or services such as Salesforce.com is a plus
• Experience with document/spreadsheet management using MS Office or Google App suite is a plus

Benefits

• Medical
• Dental
• Vision
• Wellbeing
• Income protection
• Group Retirement Savings Plan