Associate Solutions Engineer

Summary

Join nTop as an Associate Solution Engineer, EMEA, and contribute to the success of our customers by leveraging the nTop platform. This remote role, based in France, Germany, or the UK, requires expertise in nTop software and strong customer interaction skills. You will support internal teams, act as a technical sales representative, and resolve customer workflow issues. The ideal candidate possesses a STEM degree, exceptional communication skills, and a results-oriented mindset. This entry-level position offers the opportunity to work in a collaborative environment and contribute to cutting-edge engineering solutions.

Requirements

• B.A. or B.S. required; STEM degree such as mechanical engineering preferred
• Customer-focused, enthusiastic, positive and service oriented attitude with a strong understanding of engineering software or experience in a technical environment
• Exceptional communication skills (written and verbal), highly organized, collaborative and detail oriented
• Empathetic, positive attitude with a desire to help our customers reach their goals
• Results-driven mentality, with a bias for speed and action

Responsibilities

• Act as a subject matter expert in nTop software, continuously build upon this software skillset through internal training and real world, customer facing workflow development
• Support all internal groups within the Customer Success Organization, with a strong emphasis on Solutions Engineering and Onboarding Engineering teams
• Drive value within nTop’s broader GTM team by acting as technical representative to the sales “POD”
• Own technical relationships within your POD teams book of business
• Develop, troubleshoot, and otherwise “unblock” customer authored nTop workflows in order to facilitate healthy software adoption and customer growth

Preferred Qualifications

• Background or interest in industrial engineering, aerospace, advanced manufacturing, or other applied STEM field strongly desired
• Engineering and CAD software such as Solidworks, Catia, Abaqus, Ansys, Matlab, etc
• Strong analytical skills, with the ability to translate data into insights. Experience with Excel preferred
• Project management experience and familiarity with Jira, Trello, or Asana preferred but not required
• Strong PowerPoint and Presentation skills
• Working knowledge of additive manufacturing or other advanced manufacturing techniques