Associate Website Designer

Summary

Join Cloudbeds as an Associate Website Designer and launch your career in web design! This entry-level, remote position offers a unique blend of customer support and website design contributions. You will manage customer support tickets, collaborate with designers, and ensure timely website completion. The role requires excellent communication, problem-solving skills, and experience with website platforms like Wix or Squarespace. Cloudbeds provides a remote-first work environment with various benefits, including paid parental leave, professional development opportunities, and a home office stipend. This is a chance to work with a global team and contribute to a rapidly growing company in the hospitality technology sector.

Requirements

• Have a keen eye for design, and high attention to detail
• Be highly responsive to internal and customer inquiries with a goal to complete tasks related to concerns raised
• Effectively execute several website updates with varying processes in a timely manner
• Possess outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
• Be able to lead and collaborate with a diverse team of different personality types
• Be open to general changes, improvements, and process updates
• Be highly organized, can handle result-driven pressure, proactive, self-starter, and team player with a love of continually improving the processes around you
• Have customer service experience
• Have excellent communication skills and a positive attitude
• Have excellent problem-solving skills and emotional management
• Have excellent internet/wifi connection
• Be fluent in English

Responsibilities

• Manage support tickets through the ticketing system from live customers with published websites while maintaining the required SLA
• Manage all records and upkeep all task management systems related to websites services
• Work with and communicate directly and effectively with our different customer profiles through video calls, emails, and voice call
• Resolve and handle customer complaints, and ability to handle deadline-driven pressure
• Take customer scoping, content collection, and revision calls then coordinating the customer requirements with website designers
• Gather property details and website requirements then organizing the information for the website designer’s reference
• Proactively communicate with customers and provide timely updates on the project progress
• Manage multiple account timelines, completing of requirements, and communicating priorities with the website designers to meet deadlines agreed with the customer
• Oversee the timely completion of website builds and ensure that the quality of the website meets the customer requirements
• Assist the customer in acquiring domain names, updating domain settings, and publishing websites
• Assist website designers in onboarding customers: Editing the published websites based on the requirements of the customers using our in-house website builder
• Investigate website errors, cases, or supporting, researching, and suggesting website support process improvement
• Use a consultative approach in maintaining our high quality, professional, hospitality websites and communicating with all customers
• Handle the creation of landing pages or single-page websites
• Manage internal escalations and coordinating with internal teams to give website onboarding updates or resolve customer concerns
• Use tools (AI) to create visual elements or content that are in line with our customers’ branding
• Proofread content and correct errors
• Stay up to date with website trends and website development techniques that are most effective in engaging consumers

Preferred Qualifications

• Experience with Website Design Builder or Platform like Wix, Squarespace, GoDaddy, or Duda
• Experience with Adobe Photoshop or Canva
• Experience with using AI for text content creation

Benefits

• Health insurance (FOR BRAZIL ONLY)
• Life Insurance (FOR BRAZIL ONLY)
• Meal voucher (FOR BRAZIL ONLY)
• Aid for internet and electricity (FOR BRAZIL ONLY)
• LinkedIn Learning (FOR BRAZIL ONLY)
• Modern Health (FOR BRAZIL ONLY)
• Opportunity to travel and work remotely, following local company policy (FOR BRAZIL ONLY)
• Flexible working schedules (FOR BRAZIL ONLY)
• Personal and professional development for individual growth (FOR BRAZIL ONLY)
• Remote First
• PTO in accordance with local labor requirements
• 2 corporate apartment accommodations for employee use for free (San Diego & São Paulo)
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Therapy + coaching sessions (limited per year)
• Access to professional development, including manager training, upskilling and knowledge transfer