Atlassian Admin

Summary

Join Accumulus Synergy, a nonprofit trade association, as their Atlassian Administrator. This key role within the Information Technology Team reports to the Director of IT Operations and involves leveraging expertise to implement technical solutions and provide high-quality support for Jira and Confluence. Responsibilities include design, implementation, documentation, training, and ongoing support of these Atlassian tools. The ideal candidate will have extensive experience with Atlassian products, including customization, automation, and administration. This position offers a competitive salary and a comprehensive benefits package, including a bonus plan, 401(k), full insurance coverage, parental leave, unlimited paid time off, and a fully remote work environment.

Requirements

• 3+ years of experience as a Jira Administrator, with experience customizing Jira projects with various schemes, complex workflows, screen schemes, permission schemes, and notification schemes
• Minimum of 3+ years of hands-on experience working with the Atlassian product suite, with specific focus on Jira and Confluence as a Project/Application Administrator
• Expert-level Atlassian tool administration knowledge on Jira and Confluence
• Ability to write custom JQL (Jira Query Language)
• Ability to construct custom dashboards using various filter types in Jira
• Ability to construct Confluence pages and integrate Jira projects with Confluence pages
• Experience in performing Atlassian installations, migrations, and plugin installations
• Strong problem investigation and diagnosis skills
• Experience creating and updating business requirements
• Excellent written, oral, and meeting communication skills

Responsibilities

• Analyze, review, and document current functionality to identify areas for improvement
• Create and manage user permissions for Atlassian tools based on project and team requirements
• Perform system administration tasks, including data backups and scheduled jobs
• Test new versions of tools and plug-ins to ensure compatibility
• Enhance Jira security by setting appropriate access permissions for Jira projects and Confluence spaces
• Create and maintain Jira filters, dashboards, workflows, fields, and overall administration
• Collaborate with cross-functional teams to gather requirements and develop custom templates and workflows (including automation) using Atlassian products (Jira, Service Desk, and Confluence)
• Develop and maintain automation workflows across Atlassian tools, including administrative configuration and customization
• Communicate and share knowledge effectively with both internal and external stakeholders
• Manage multiple responsibilities and meet tight deadlines
• Research and apply industry-standard methods and best practices
• Conduct training sessions for employees on how to use Jira and Confluence, including new features and updates
• Collaborate with business units to translate needs into actionable requirements using best practices

Benefits

• Competitive compensation with bonus plan
• 401(k) program with 3% contribution by Accumulus and immediate vesting
• A full insurance benefits package that includes multiple health plans, vision, dental, life, and disability
• Parental leave program that includes up to 16 weeks of 100% paid leave
• Unlimited paid time off
• 100% remote work. Accumulus is a fully remote organization and we intend to remain so
• Experienced leadership to mentor you. We have drawn successful leaders from the biopharma industry with a deep understanding of regulatory affairs and combined them with similarly successful leaders in SaaS product development. Learning opportunities abound