Auto Claims Specialist

Summary

Join HONK, a rapidly growing technology company revolutionizing roadside assistance, as an Auto Damage Claims Specialist. You will manage auto damage claims stemming from towing and roadside incidents, requiring experience in total loss management, liability determination, and estimate review. This role demands strong communication and empathy, interacting with customers, clients, and providers. You will investigate incidents, determine liability, evaluate vehicle value, and process claims efficiently while adhering to regulations. The position offers a competitive salary and the advantages of a remote-first company culture.

Requirements

• Must be extremely well organized and be able to pay attention to even the smallest of details
• Must be a quick learner-- you’ll be tasked with learning the ins and outs of all HONK’s internal and external systems
• Proficiency in working with all Google products -- including Google Drive, Sheets, Docs
• Excellent problem-solving, analytical, writing, documentation and verbal skills

Responsibilities

• Maintain detailed and organized Zendesk claims tickets, including documentation of interactions, liability determinations, and settlement offers
• Determine the facts of the service and loss through statements from all involved parties, damage photographs, service photographs, and any additional relevant support for investigation
• Issue liability decisions and communicate findings to customers, service providers, clients, legal representatives, and insurance companies
• Accurately evaluate the value of total loss vehicles and coordinate salvage arrangements with vendors
• Prepare and communicate total loss settlement offers to customers
• Obtain and verify vehicle ownership documents (e.g., title transfers) to finalize settlements
• Ensure total loss claims are processed promptly and in compliance with state regulations
• Update claim statuses in internal systems and ensure accurate reporting of key metrics
• Monitor and manage claim lifecycle to ensure compliance with client requirements
• Maintain direct contact with Customers, roadside Service Providers, Client representatives and insurance adjusters throughout the claims process

Preferred Qualifications

Previous experience working in an auto body shop, car rental, or insurance company

Benefits

Remote work