Rittal North America LLC is hiring a
Automation System Service Engineer

Summary

Join Rittal Automation System Service Engineer team and contribute to innovation and efficiency in industrial and IT enclosures, racks, and accessories design and manufacturing.

Requirements

• B.S. degree with major in Electrical or Electronic Engineering or equivalent training required
• Technical certification with PLC or CNC Controls or computers a plus
• Five plus years work experience in Controls Engineering or CNC Machines with plant floor experience required
• Knowledge of pneumatics and vacuum systems, electricity (AC/DC), step up/step down transformers, single and three phase power up to 460 volts, linear actuator motors
• Working knowledge of CAD/AutoCAD drawing for importing customer documentation into the RAS software
• Must be able to visually communicate concepts, reading drawings and be very detailed
• Working knowledge of PLC logic and process troubleshooting
• Basic understanding of drilling, tapping, and milling of metal parts and the ability use measurement instruments
• Working knowledge of NEC and ANSI codes
• Working knowledge of NC programing language
• Conversational and technical knowledge of the German language is a plus
• Experience with Microsoft products, including working knowledge of Word and Excel
• Ability to ask for and follow supervisor’s instructions
• High level of interpersonal skills to work effectively with technical as well as non-tech personnel
• Ability to work independently as well as a member of multi-functional team
• Excellent Verbal and written communication skills
• Interpersonal, problem-solving, decision making skills, ability to concentrate and pay close attention to details and handle multiple tasks simultaneously

Responsibilities

• Provides daily support to Rittal’s customers and Rittal Outside Sales Engineers as it relates to Rittal Automation Systems (RAS) machines or supplemental products
• Trouble shoot via phone or on-site the end customer concerns as they arise in a timely manner to meet and exceed company targets
• Supports customers by being “on call” as needed
• Support the implementation, installation and repairing of RAS machine
• Train customers on the operation of RAS machines and software interfaces
• Assist with setup and demonstration of RAS machines during trade show and customer events
• Strives for continuous improvement of equipment and processes by giving feedback that will improve the reliability and technology
• Coordinate other sub-contractors as needed during installation, repairs
• Available for extensive travel to customer locations in North America (including Canada and Mexico) and Germany - up to 75%
• On-going communications with Rittal Headquarters and Kiesling located in Germany regarding products, quality or any other issues regarding RAS

Benefits

What we offer is an opportunity to be a part of a team that increases the optimization and efficiency of our Global Company