Automotive Claims Adjuster

Summary

Join Protective Asset Protection as a highly skilled Automotive Claims Adjuster and contribute to our mission of providing protection and peace of mind to our customers. Working remotely, you will adjudicate claims, assess losses, and investigate claims while maintaining exceptional customer service. This role demands strong analytical and communication skills, the ability to work independently, and experience in an automotive service environment. The position offers a competitive salary, comprehensive benefits, and opportunities for professional growth within a supportive and inclusive company culture. Protective has been a leader in the automotive finance and insurance industry for over 60 years, offering a stable and rewarding career path.

Requirements

• 2+ years of experience in an automotive service environment as an Automotive Technician or Service Writer/Advisor
• Experience using various modern computer systems, software applications, and communication tools
• Demonstrated experience in resolving conflict and creating customer satisfaction in difficult situations
• Minimum of a high school diploma; some college education preferred
• Strong problem-solving and decision-making abilities, with the capacity to think quickly and independently
• Ability to thrive in a fast-paced, dynamic environment and manage multiple tasks simultaneously
• Empathetic listening skills, good judgment, and critical thinking to determine when issues should be escalated
• Excellent communication skills, both written and verbal, with a professional and friendly demeanor

Responsibilities

• Deliver engaging and professional service on phone inquiries while providing information regarding claim processing and coverage
• Authorize claims and answer a high volume of inbound calls
• Process and complete all paperwork according to established procedures
• Perform other job duties as assigned

Preferred Qualifications

• Previous customer service experience in an inbound call center or similar environment
• Some college education

Benefits

• Health, dental and vision insurance
• Mental health benefits and an employee assistance program
• Paid time off, paid parental leave, short-term disability, and a cultural observance day
• Contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching
• ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards
• Annual incentive based on individual and Company performance