AV Technician and Helpdesk Support

Summary

Join our team as a highly motivated and seasoned AV Technician and Helpdesk Support to handle AV equipment onsite during events, provide helpdesk assistance and onboarding support remotely, and travel about once per month.

Requirements

• Valid travel documents for US entry required
• Proven expertise as an AV Technician or Helpdesk Support Specialist is required
• Strong interpersonal and communication skills
• Effectiveness in interacting with clients and end users
• Outstanding customer service abilities and a professional demeanor
• Solid organizational and time management competencies
• Capability to operate in a dynamic and fast-paced workplace
• A high school diploma or GED is required

Responsibilities

• Handle audio-visual equipment setup and assistance during events
• Interact with clients and deliver outstanding customer service on-site. Ensure a quality AV setup for events
• Maintain and arrange audiovisual equipment
• Adhere to proper business clothing and appearance requirements
• Provide end users with technical help and assistance
• Assist with technological installs, updates, and troubleshooting
• Offer onboarding assistance to new users
• Effectively communicate with end users to address their technical needs

Preferred Qualifications

A bachelor's degree in a relevant discipline is preferred