IT Helpdesk Technician

Summary

Join Energy Solutions, a growing company focused on market-based solutions for energy and environmental savings, as an IT Helpdesk Technician I. This role involves providing first-line IT support, troubleshooting equipment and software issues, managing IT inventory, and assisting with office moves and AV setups. You will respond to support requests, escalate complex issues, and maintain detailed records. The position requires a relevant degree or equivalent experience, basic IT knowledge, and strong client interaction skills. Competitive hourly pay, a generous retirement package, and a comprehensive benefits package are offered.

Requirements

• Relevant undergraduate degree or at least 2 years of related experience in IT support services
• Basic knowledge of Windows and Mac OS X
• Basic knowledge of networking
• Experience with Microsoft Office and SharePoint
• Ability to work and thrive independently
• Ability to interact successfully with internal clients and present in a primary role

Responsibilities

• Be the first point of contact for issues regarding equipment, software, and other IT requests
• Provide basic troubleshooting for local and remote employees
• Respond to service desk tickets and provide solutions for reported customer problems
• Escalate higher-level requests to more senior members of the IT department as appropriate
• Help with internal office moves and buildouts
• Support printer/scanner setup and troubleshoot printing/scanning issues
• Log and track issues using company ticketing system, and maintain history records and related problem documentation
• Keep peers / manager informed of trends and any significant problems or delays
• Keep customers updated on status of reported problems or projects
• Demonstrate flexibility and adaptability in work schedule to work some evenings and weekends for special projects
• Assist in AV setups as needed for meetings
• Other duties as assigned

Benefits

• Compensation to commensurate with experience with the pay band of $24 - $32/Hourly
• Compensation is commensurate with experience and includes a generous retirement package
• Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP)