AVP, Expert Services

Summary

Join ServiceNow as a Services Sales Leader in the APAC region to drive the Professional and Strategic Services business. This key role involves exceeding booking revenue and margin targets, expanding ServiceNow's footprint through transformational services engagements, and leading a high-performing team. You will coach and mentor your team, build strong customer relationships, and collaborate with cross-functional teams. Success is measured by exceeding targets, closing high-value deals, developing a high-performing team, and aligning regional efforts with broader company KPIs. This position requires extensive experience in enterprise software/services sales and a proven track record of success in closing complex deals. The role offers a competitive compensation package and the opportunity to be at the forefront of APAC's fastest-growing regions.

Requirements

• 20+ years of enterprise software/services sales leadership in SaaS, consulting, or digital transformation
• Proven ability to influence outcomes across customer success, consulting, and sales functions
• Proven track record of developing and closing complex, multi-million-dollar transformational services engagements
• Deep experience selling into CxO stakeholders with strong business case and value articulation
• A leadership style built around coaching, mentoring, and team development
• Create territory-specific go-to-market plans addressing varying levels of technology readiness, language, buying behaviour, and cultural expectations across markets like Asia, India, and ANZ
• Strong understanding of ServiceNow solutions (ITSM, ITOM, HRSD, CSM, etc.) and services GTM motion
• Deep executive relationships and cultural fluency across APAC markets like Asia, India, and ANZ
• Exceptional collaboration skills—cross-functional by nature, driven by partnership and impact
• Strong business acumen with forecasting, territory planning, and strategic thinking skills

Responsibilities

• Own the APAC sales strategy for Services, aligning with all Field Sales, Partners, and Marketing to deliver a seamless “land‑and‑expand” motion
• Develop and close business and technology lead transformational, end to end services deals that elevate the customer relationship and accelerate business value realization
• Coach and mentor your team to identify, shape, scoping and close complex service engagements , building long-term capability across the region
• Own and deliver against a defined Services booking, revenue and margin target across APAC
• Drive consistent forecasting, pipeline growth, and operational discipline to support predictable bookings, margin and revenue and well as qualify opportunities and scoping
• Recruit, develop, and lead a high-performing GTM team with a focus on coaching, development, and quota & participation performance
• Partner with field teams on opportunity qualification, pipeline health, territory planning, and account strategies
• Build deep, trusted relationships with customer C‑suite and internal stakeholders across functions
• Collaborate closely with Services Sales Pre-Sales, Services Delivery, Product Management, Customer Success, and Field Sales

Preferred Qualifications

Fluent in English; additional APAC languages a plus

Benefits

Competitive compensation package including bonus, stock, and benefits