Account Manager

Summary

Join Komodo Health as an Account Manager and contribute to our mission of reducing the global burden of disease. You will be responsible for ensuring customer renewals, expanding our footprint through upselling, and fostering strong relationships with key decision-makers. Success in this role involves providing strategic support, collaborating with cross-functional teams, and proactively identifying growth opportunities. You will leverage data analysis skills to generate insights and communicate value to clients. This role requires experience in the biopharma or health technology industry, strong communication skills, and proven success in meeting or exceeding goals. Komodo Health offers a competitive compensation package, including base pay, commissions, equity awards, and comprehensive benefits.

Requirements

• 4+ years overall working experience in the biopharma or adjacent health technology industry, with 2+ years in a client facing role as a consultant or life sciences data/software/service provider
• Prior experience in sales or delivery of data/software/consulting services with penetration into multiple customer groups and analytics engagements, experience selling, deploying or servicing cloud-based SaaS product offerings to Life Sciences customers
• Effective communication and storytelling skills, and the ability to successfully communicate with a variety of levels within a biopharma organization
• Data analysis skills, with a strong interest and passion for leveraging data to generate unique intelligence and insights for competitive advantage
• Impeccable project management skills and the ability to influence without authority
• A track record of consistently meeting or exceeding department goals and/or customer satisfaction with comfort with providing recommendations and solutions based on rigorous research and analysis underpinned by deep expertise and thought leadership
• Demonstrated ability to work with and manage relationships with customers and partners at a senior management and director level (Bonus if you have done this with C-Suite level executives)
• Extensive experience with structuring client deliverables in PowerPoint/G-Slides, Word, Excel including an expert ability to “tell the story” with supporting analysis in a clear and effective manner

Responsibilities

• Successfully provided strategic support and guidance, leading to a measurable increase in customer satisfaction scores and an increase in retention / renewal rates
• Fostered a collaborative environment by effectively working with Customer Success and Sales teams, leading to an improved process for managing and expanding accounts
• Developed and maintained strong relationships with buyers and key decision-makers, ensuring regular engagement and alignment with their needs and objectives
• Provide strategic support and guidance on key deliverables and customer requests for existing business
• Manage engagement scope (and investment requests) and contracting for managed services for existing business and renewals
• Collaborate with Customer Enablement, Product, and Analytics teams to ensure customers’ objectives for the Komodo partnership are met and value/ROI is documented
• Communicate / evangelize the value delivered and ROI for renewals and existing business
• Prepare for and lead QBRs
• Proactively educate stakeholders on new services and product features in coordination with the AVP
• Ensure organizational support and secure budget for contractual renewal of existing business
• Engage regularly with buyers / key decision makers for existing business
• Develop all renewal/expansion collateral
• Identify other upsell opportunities (additional TAs, additional products, additional data, etc.) and share with AVPs

Benefits

• Comprehensive health, dental, and vision insurance
• Flexible time off and holidays
• 401(k) with company match
• Disability insurance and life insurance
• Leaves of absence in accordance with applicable state and local laws and regulations and company policy
• Competitive total rewards package including medical, dental and vision coverage
• 401k Retirement Plan
• Prepaid legal assistance
• Paid time off for vacation, sickness, holiday, and bereavement
• 100% company-paid life insurance and long-term disability insurance