Aws Connect Specialist

Summary

Join rockITdata's Emerging Solutions team as an AWS Connect Specialist! This role focuses on designing, implementing, optimizing, and supporting contact center solutions for major healthcare organizations. You will lead technical implementations, develop custom solutions using AWS services, and integrate with external systems. The ideal candidate possesses extensive experience with AWS Connect and related services, proven success in contact center implementations, and strong programming skills. This is a remote position offering a unique and challenging work environment.

Requirements

• 4-7 years of experience implementing contact center solutions
• Strong hands-on experience with AWS Connect and related AWS services
• Proven track record of successful contact center implementations
• Experience with contact flow design and IVR development
• Proficiency in at least one programming language (Python, Node.js, or Java)
• AWS Certification (Solutions Architect Associate or higher)
• Experience with RESTful APIs and web services integration
• Strong understanding of telephony concepts and contact center metrics

Responsibilities

• Lead technical implementation of AWS Connect contact center solutions, including IVR flows, contact flows, and integration with AWS services
• Design and develop custom solutions using AWS Lambda, Amazon Lex, and other AWS services
• Configure and maintain contact center routing strategies, queue management, and reporting
• Integrate AWS Connect with external systems including CRM platforms and third-party APIs
• Implement security controls and ensure compliance with data protection requirements
• Provide technical guidance and mentorship to junior team members
• Create technical documentation and standard operating procedures

Preferred Qualifications

• AWS Advanced Networking Specialty or AWS Contact Center Intelligence certification
• Experience with Amazon Lex, Amazon Polly, or other AI/ML services
• Knowledge of WebRTC and real-time communications
• Familiarity with Salesforce, ServiceNow, or other CRM platforms
• Experience with agile development methodologies
• Background in telecommunications or customer service operations
• Experience with contact center analytics and reporting tools

Benefits

#LIremote