IT Support Technical Lead

Summary

Join WorkMotion's IT Operations Team as an IT Support Technical Lead and oversee a team, solve complex technical issues, and ensure smooth operations. This role requires leading the elaboration of process and support manuals, managing critical IT infrastructure, and providing technical support globally. You will train staff, develop IT policies, and lead employee onboarding/offboarding. The ideal candidate has 6+ years of experience in end-user computing, experience with Google Workspace and Jira, and strong communication skills. WorkMotion offers a remote-first work environment, well-being initiatives, gym subsidies, training allowances, and team meetups.

Requirements

• Fluency in English
• Strong communication skills and flexibility
• Proven experience in leading a team, preferably in a fast-paced environment
• Minimum +6 years of experience with hands-on experience in end-user computing
• Experience in Cloud services “Google Workspace” and “Jira” experience is needed
• General knowledge in Cybersecurity (Endpoint management)
• Well-established knowledge of security policies and compliance
• Highly experienced in troubleshooting Windows and macOS issues
• General knowledge in managing MDM services
• Highly experienced in hardware maintenance

Responsibilities

• Oversee the IT support team, ensuring effective resolution of technical issues and high-quality service delivery
• Focus on advanced security measurements and integration of IT infrastructure
• Lead the elaboration of process and support manuals for IT support staff and employees and assume technical responsibility for our global Workspace platform
• Manage the critical IT infrastructure components, assist with the planning and implementation of new hardware or software installations, purchasing software and running the needed IT and Security due diligence checks
• Be the contact person responsible for coordinating, monitoring and controlling the completion of tickets from the global IT service desk; this also includes recording and processing faults from 1st and 2nd-level support
• Train and educate staff on IT best practices and security protocols
• Develop and implement IT support policies, procedures, and best practices
• Lead the technical onboarding and offboarding of employees, including the configuration of software and hardware; this also includes the creation, administration and maintenance of employee accounts and rights

Preferred Qualifications

Microsoft certifications

Benefits

• Global, remote, and thriving: We're a global team of talented individuals spread across 26 countries. Our WorkFlex program lets you work from anywhere, anytime
• Your well-being is our priority: We offer a dedicated Well-Being Day—a full day off just to recharge and relax
• Get fit and stay active: Work out on your terms, at a discount with our subsidised gym memberships
• Learn, grow, and develop: With our Training & Development Allowance, you’ll have all the opportunities you need to keep expanding your skills and knowledge
• Stay connected: Take part in exciting annual team meetups!