Aws Manager

Summary

Join NeuraFlash as an AWS Manager/Sr. Manager and become our internal AWS subject matter expert. You will coach, mentor, and lead junior AWS team members, setting objectives and leading team meetings. Responsibilities include headcount planning, building high-functioning teams, and owning the OKR process. You will also contribute individually to key projects, lead hiring efforts, and develop a compelling vision for the team. This hybrid role blends people management with individual contributions as an AWS Solution Architect. NeuraFlash offers a flexible work environment with remote and in-person options, travel opportunities, and a collaborative culture.

Requirements

• At least 3 years of experience leading and managing technical teams
• AWS Solution Architect Associate Certification
• A solid understanding of people management strategies, and how to develop leaders in that function to be successful
• A holistic, integrated understanding of organizational context
• Drives broader organizational efforts around culture, work, and values
• Able to lead and support their function whilst continually achieving impact and improvements across all areas
• Proactive in identifying and clearing roadblocks for the team
• Developed past proven structures and processes that help their team achieve outstanding results in prior roles
• Contact Center domain experience
• Amazon Connect experience

Responsibilities

• Serve as the AWS subject matter expert for our internal team
• Take an active part in coaching, leading, and mentoring junior AWS members, while communicating goals and targets to the team
• Set objectives, share feedback, and lead team/Project/Customer meetings, while also being able to lead 1-2-1s and personal development plans
• Be active in annual and ad hoc headcount planning for the organization; working to secure necessary budget
• Build and support high-functioning, motivated teams within the practice
• Leverages past experiences and uses strong communication skills to collaborate effectively with all other business leaders to define and prioritize the right work
• Owns the OKR setting and review process for teams under their oversight
• Proactively nurtures the talent of the senior people in their function and provides leadership to them, particularly around resourcing or personnel issues
• Sells NeuraFlash as a company and their organization as a team to potential candidates
• Develop and articulate a compelling vision for the team
• Individual Contributor on key projects
• Comfortable managing team members with different skill sets and areas of focus
• Be recognized for their impact on team culture; people are excited to work with them
• Excel at getting the team to focus on the highest-impact projects
• Connect team’s efforts with a savvy grasp of the ecosystem and organizational context; prioritizes effectively based on business needs
• Continue to contribute to ongoing function work, whilst overseeing the delivery of multiple projects or initiatives on clear timelines
• Able to lead hiring efforts for their team and determine headcount
• Work in a hybrid role with a mix of people management and individual contribution, as an AWS Solution Architect

Preferred Qualifications

• For Sr. Manager role - Experience in managing and leading a team including Manager(s) would be considered as an added advantage
• Experience integrating Amazon Connect and Amazon Lex for GenAI use cases like AWS SageMaker, Amazon Q, Amazon Bedrock would be considered as an added advantage
• Experience integrating Amazon Connect with Salesforce Service Cloud models (SCV BYOA, SCV Bundle) would be considered as an added advantage
• Experience in Cloud Contact Center as a Service (CCaaS) in any of the following would be considered as an added advantage Genesys, Twilio, Avaya, Nice CX, TalkDesk, Five9, RingCentral

Benefits

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small
• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together
• Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within British Columbia or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!