AWS Manager

Summary

Join NeuraFlash, a leading AI and technology innovator, as an AWS Manager/Sr. Manager and contribute to the future of AI-powered transformation. You will lead and manage technical teams, architect and implement AWS solutions, and drive innovation in Cloud Contact Center as a Service (CCaaS). This role requires deep expertise in AWS infrastructure, security, and compliance, along with experience in Contact Center domain, particularly with Amazon Connect. You will also be responsible for managing project resources, driving hiring strategies, and fostering a collaborative work culture. NeuraFlash offers a remote-first work environment with flexible hours, travel opportunities, and a culture that values collaboration and celebration.

Requirements

• Minimum 3 years of experience leading and managing technical teams
• AWS Solution Architect Associate Certification
• Strong expertise in AWS cloud architecture, security, compliance, and automation
• Proven track record of leading technical teams while driving innovation and efficiency
• Experience in the Contact Center domain , particularly with Amazon Connect
• Knowledge of AI/ML-driven solutions and AWS services such as SageMaker, Bedrock, and Amazon Q

Responsibilities

• Act as the AWS subject matter expert, providing leadership and guidance to internal teams
• Coach, mentor, and develop junior AWS team members while setting clear goals and expectations
• Conduct regular performance reviews, 1-on-1 meetings, and personal development planning
• Manage project resource staffing, utilization, and capacity planning while actively contributing to talent acquisition
• Drive hiring strategies to support organizational growth
• Build and lead high-performing teams, fostering a collaborative and motivated work culture
• Establish and oversee OKRs, ensuring alignment with business objectives
• Collaborate with business leaders to prioritize initiatives and drive impactful outcomes
• Represent the company and team in talent acquisition efforts, analyzing cultural fit and promoting an engaging and inclusive workplace
• Balance people management responsibilities with individual contributions as an AWS Solution/Technical Architect
• Demonstrate deep expertise in AWS infrastructure, security, and compliance, ensuring alignment with best practices and regulatory requirements
• Architect, implement, and optimize AWS solutions, focusing on scalability, cost-efficiency, and resilience
• Oversee cloud governance, automation, and DevOps best practices to enhance operational efficiency
• Lead complex AWS projects, integrating services like Amazon Connect, Amazon Lex, AWS SageMaker, Amazon Q, and Amazon Bedrock
• Drive innovation in Cloud Contact Center as a Service (CCaaS) by leveraging AWS and third-party platforms (Genesys, Twilio, Avaya, NICE CX, TalkDesk, Five9, RingCentral)
• Ensure seamless integration between Amazon Connect and Salesforce Service Cloud (SCV BYOA, SCV Bundle)
• Identify and address technical challenges, proactively resolving roadblocks for teams
• Advocate for AWS best practices and provide technical leadership in solution design

Preferred Qualifications

• For Sr Manager roles, experience managing Manager(s) is an added advantage
• Experience integrating Amazon Connect with Salesforce Service Cloud models (SCV BYOA, SCV Bundle) is a plus
• Background in Cloud Contact Center solutions such as Genesys, Twilio, Avaya, NICE CX, TalkDesk, Five9, or RingCentral is preferred

Benefits

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here!  If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving.  Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small
• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together