Remote Backend Engineer

Summary

Join us as a Senior Backend Engineer to develop the backbone of our customer engagement platform, contributing to core features that drive Customer.io's mission and tackling complex problems related to scalability, data processing, and high availability.

Requirements

• Preferably 7+ years of backend development experience, with a proven track record of developing high-performance, scalable, distributed systems
• Strong proficiency in Go; experience with cloud infrastructure services; adept at building and maintaining cloud-native applications
• Solid experience with relational databases, particularly MySQL, with a knack for writing optimized queries and designing effective database schemas
• Capable of diagnosing and resolving complex technical issues, committed to improving existing systems and processes
• Excellent communication skills and a collaborative spirit, comfortable working in a distributed team environment and engaging with various stakeholders

Responsibilities

• Design and implement robust services in Go that enhance our ability to scale dynamically and handle increasing volumes of data efficiently
• Improve our data handling and storage solutions, ensuring they can support the complex workflows our customers design
• Work closely with the product team to understand customer needs and translate these into impactful features
• Identify and address performance bottlenecks in our current systems, ensuring high reliability and responsiveness
• Guide other engineers, promoting best practices in software development and fostering a culture of technical excellence

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io