Backer Support Specialist

Summary

Join BackerKit's Backer Support team as a remote-first employee providing exceptional support to crowdfunding backers and creators primarily through email. You will manage a high volume of inquiries while maintaining quality and responsiveness. This role requires understanding BackerKit's ecosystem, developing product knowledge, and identifying trends to improve processes. You will provide insights to the product team and constantly seek ways to improve support. The ideal candidate is hard-working, detail-oriented, proactive, a strong communicator, and a collaborative team player. BackerKit offers competitive salary, stock options, stipends, comprehensive benefits, and professional development opportunities.

Requirements

• Hard-working, scrappy, highly inventive, self-starter in a fast-paced environment
• Detail-oriented, meticulous, and highly observant. Excellent problem solver and critical thinker
• You’re proactive in managing your workload, taking initiative to solve problems, and working independently while knowing when to ask for help
• Excited to work hard with a small team and take on additional tasks as needed
• Great at communicating clearly to team members often about ideas, issues, or improvements
• A strong ownership mentality where you seek to fully own all projects
• You are a collaborative team player who inspires others to continuously improve and develop their skills

Responsibilities

• Provide exceptional support to crowdfunding backers and creators primarily through email
• Understand and support the entire BackerKit echo system starting from Crowdfunding by BackerKit through to the Pledge Manager
• Develop strong working knowledge of our product, acting as an advisor and educator for backers and creators
• Develop a deep understanding of backers' needs and take pride in providing them with a seamless and enjoyable experience
• Identify trends in customer inquiries to improve internal processes and documentation, collaborating with the Creator Success team to reduce common issues
• Provide insights to the product team by sharing feedback from backers and creators on their experience and feature requests
• Constantly find ways to improve the support process and help define it
• Get to know the users. Everyone at BackerKit is customer-facing, and we expect everyone to get to know the creators we are serving (plus, they are awesome, just like you)

Benefits

• Remote-first position on a distributed team, candidate must be located within the United States
• Competitive salary and stock option plan
• Stipends for supporting creators of your choosing
• Medical, dental, vision, and 401k benefits (with employer match!)
• Family-friendly and focused on maintaining a healthy work/life balance
• Awesome work environment at a company with a huge vision
• Annual Learning and Development stipend to support your professional growth
• $70,000 - $80,000 a year