Background Check Lead Specialist

Summary

Join Thumbtack's Trust and Safety team as a Background Check Specialist. You will manage the background check adjudication process, handle sensitive information, address identity verification issues, and contribute to data privacy initiatives. Your responsibilities include reviewing background checks, making eligibility decisions, resolving identity verification matters, providing timely information to users, processing data requests, collaborating with cross-functional teams, and assisting with OKR/KPI creation. Success requires experience in a related field, proven ability to handle sensitive information, strong communication skills, and adaptability. The role offers competitive hourly pay, with ranges varying by location. Thumbtack embraces diversity and is committed to providing reasonable accommodations.

Requirements

• Experience in a related field such as Trust and Safety, Law Enforcement, Compliance, Human Resources, Legal, or other fields requiring a high degree of confidentiality, discretion, and meticulous attention to detail
• Proven ability to handle sensitive information with discretion
• Ability to independently manage a caseload and volume across multiple systems by managing and prioritizing your time and efforts
• A dedicated team player with a strong desire for learning, self-driven, resilient, and possessing critical thinking skills for effective problem-solving
• Demonstrated communication and interpersonal competence, enabling you to appropriately communicate with various audiences such as customers, pros, internal teams, and cross-functional partners
• Highly adaptable and receptive to feedback
• High School diploma or equivalent
• Proven ability to build expertise quickly, absorb details, and adapt to shifting priorities

Responsibilities

• Independently review and adjudicate background check results for service professionals on the Thumbtack platform
• Make informed decisions regarding the eligibility of service professionals based on background check findings
• Address and resolve identity verification matters affecting our service professionals
• Provide clear and timely information to users regarding background check and privacy-related inquiries
• Process data summary requests in accordance with consumer rights and applicable U.S. privacy laws
• Partner closely with our Legal, Sales, Support and other cross-functional teams, to train and collaborate on background checks and data privacy matters
• Assist with the creation and execution of OKR’s and KPI’s to measure our success

Benefits

• For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected hourly range for the role is currently $30.87 - $39.96
• For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected hourly range for the role is currently $27.79 - $35.97
• For candidates living in all other US locations, the expected hourly range for this role is currently $26.25 - $33.95