Process & Tools Scalability Specialist Lead

Summary

Join Airbnb's Trust and Process Improvement team as a process improvement expert, driving global process ideation and effectiveness. Champion data-driven decision-making, lead tool and system design changes, and connect system architecture with business workflows. Collaborate with cross-functional teams (Product Management, Engineering, Data Science) to optimize product and process improvements. Identify areas for improvement and innovation, leveraging market trends and competitive landscapes. Lead cross-functional project teams, ensuring on-time and on-budget delivery, and champion continuous improvement through Lean and Agile methodologies. Establish KPIs, analyze performance, and identify areas for improvement. This US-remote eligible position requires a Master's or Bachelor's degree in Engineering or Science (Engineering preferred), 10 years of relevant experience (6+ in process improvement), and strong analytical and leadership skills.

Requirements

• Master / Bachelor Degree in Engineering, or Science, (Engineering background is preferred)
• 10 years of experience in front office or back office operations related field with minimum 6 years experience in a process improvement in evaluating, implementing and managing tools and technologies
• Experience driving continuous process improvement to optimize workflows and reduce operational bottlenecks
• A strong team player with high Initiative and demonstrated project management skills
• Strong data-driven analytical abilities and proven performance in operation problem-solving with strong experience in delivering quality assurance processes to maintain high standards of quality in back office operations as well as tools
• Demonstrated ability to interact and work effectively across functional teams and at multiple levels within the organization
• Proven organizational and leadership skills to motivate and influence others positively to drive for results
• Ability to build strong relationships and partner with key stakeholders to build trust and influence at multiple levels within the organization
• Be able to manage multiple task simultaneously with minimal direction
• Proactive and autonomous
• Excellent verbal and written communication skills
• Experience implementing system designs conforming to multi-year product or technology strategy
• Experience as solutions architect or equivalent experience driving end to end business enablement

Responsibilities

• Be a champion of data-driven decision making approach and culture to drive continuous performance improvement
• Lead Tools and Technical system and design changes across all the operational lines
• Enable the business by connecting the dots between system architecture, implementation, and business workflow enablement
• Lead business requirements from Ops and communicate requirements to cross functional teams, facilitate discussion and influence system design, architecture and prioritization to get Ops requirements on the respective cross functional teams’ roadmap
• Collaborate with Product Management and other cross functional stakeholders including Engineering, Data Science, Data Analytics and Shared Services to drive alignment on overall business goals and requirements and establishes an operating rhythm to optimize product and process improvements while fostering innovation
• Facilitate identification of areas for inefficiencies/improvement and opportunities for innovation from Operational standpoint as well as market trends and competitive landscape geared towards improving customer experience and optimizing cost
• Be the Subject Matter Expertise on Technical Tools and Processes for Ops across all Trust domains and stay informed about industry trends, emerging technologies and competitive landscape
• Drive cross-functional project teams to ensure initiative goals deliveries are on budget and on schedule and act as a liaison to communicate and plan for any unplanned events across Trust Ops organization
• Lead, manage and facilitate the delivery, implementation and adoption of initiatives/programs by cross functional teams across internal and partner teams in Trust Operations organization
• Champion continuous improvement philosophy and drive adoption of Lean and Agile methodology culture in the organization through training, coaching/mentoring, and leading/managing/implementing continuous improvement projects
• Lead Performance Analysis by establishing Key Performance Indicators (KPIs) for each of the functional domains and effectively leverage data to measure success and identify areas of improvement

Benefits

This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits