Remote Backup Engineer

Summary

Join the awesome team at ConnectOS and enjoy a competitive salary package, annual appraisal, paid vacation and sick leave, medical, dental coverage, life insurance, home-based work, and career growth opportunities.

Requirements

• At least 5 years’ experience in IT Systems Support
• At least 2+ Years administering/supporting enterprise backup software (e.g. Veeam, Shadowprotect, Commvault, Azure Backup etc)
• At least 2 years’ experience working with servers and other backend infrastructure (e.g. Windows Server, Azure, VMWare, Microsoft 365 etc)
• Industry experience working within the ITIL framework
• Experience configuring disk and tape backup solutions

Responsibilities

• Manage the company’s empower cloud backup results on a daily, weekly & monthly basis
• Triage and resolve backup failures in a timely manner and escalate issues with failure resolutions to the backup lead or the management in a timely manner based on the company’s OLA’s
• Provide 2nd and 3rd level backup infrastructure support and perform restoration of objects or client environments in a timely manner and in line with company’s processes and procedures
• Manage the customer’s backup infrastructure – monitoring, reporting and maintaining infrastructure as required
• Perform maintenance, proactive and auditing tasks where required
• Work with the backup lead to ensure configurations are implemented to the company’s best practices
• Work together with the backup lead to perform regular health checks on the backup environment/s and work with the backup lead to provide recommendations to customers based on the company’s best practices
• Work with the onboarding team to audit, review, perform health checks and recommendations new customers and devices within the backup space
• Identify and raise any missing information/documentation to the backup lead and working with them to ensure it is clearly documented

Preferred Qualifications

• Preferred certification Veeam Certified Engineer or other enterprise backup solution
• Preferred experience working in a multi tenanted environment utilizing different backup tools/processes
• Preferred previous role with an IT&T System Integrator, Service Provider, or similar organisation
• Understanding and experience in Linux/Unix and Powershell

Benefits

• Home-based
• Medical, Dental Coverage and Life insurance
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay