Bare Metal Support Engineer

Summary

Join CoreWeave, a leading AI hyperscaler, as a Bare Metal Support Engineer and contribute to the reliable operation and maintenance of our extensive GPU fleet across global data centers. You will provide high-level support to customers, diagnose and resolve technical issues, collaborate with diverse teams, and implement automation to streamline workflows. This role requires experience in data centers, GPU clusters, and system administration, along with strong problem-solving and communication skills. CoreWeave offers a competitive salary and benefits package, including comprehensive health insurance, paid time off, and a hybrid work environment.

Requirements

• Experience in data centers, GPU clusters, server deployments, system administration, or hardware troubleshooting
• Demonstrated ability to collaborate effectively with diverse technical teams (e.g., data center technicians, network engineers, software engineers) to drive swift issue resolution and continuous improvements
• Intermediate knowledge of Linux (Ubuntu, CentOS, or similar), including command-line proficiency
• Familiarity with NVIDIA GPUs, SuperMicro systems, Dell systems, high-performance computing (HPC), and large-scale data center environments
• Hands-on experience with firmware updates, BIOS configurations, and driver management
• Ability to analyze system logs and debug issues across firmware, drivers, and hardware layers
• Experience working with Jira, Confluence, Notion, or other issue-tracking and documentation platforms
• Strong problem-solving skills with a proactive and analytical mindset
• Excellent communication skills and the ability to work collaboratively in a fast-paced environment

Responsibilities

• Provide high-level support for customers utilizing bare-metal GPU fleets on CoreWeave Cloud
• Diagnose, triage, and investigate reported customer issues and high-priority incidents, identifying root causes and escalating when necessary
• Develop a deep understanding of customer workloads and use cases to provide tailored technical support
• Coordinate remote troubleshooting and hardware interventions with Data Center Technicians
• Create and maintain internal documentation, including troubleshooting guides, best practices, and knowledge base articles
• Participate in an on-call rotation to support production clusters and ensure operational reliability
• Collaborate with engineering teams to improve hardware reliability, software stability, and system performance
• Implement automation and scripting to streamline support workflows and reduce manual interventions
• Perform in-depth log analysis and debugging across multiple layers of the stack (firmware, drivers, hardware)
• Provide feedback to internal teams on common support issues to drive continuous improvements
• Work with networking teams to troubleshoot connectivity issues affecting customer workloads
• Support supercomputing infrastructure running GPU workloads at scale
• Drive operational excellence by refining internal processes and support methodologies

Preferred Qualifications

• Experience in scripting and automation (Python, Bash, Ansible, or similar) is a plus
• Exposure to Kubernetes, Docker, and containerized infrastructure is a plus
• Experience in networking fundamentals (TCP/IP, VLANs, DNS, DHCP) and troubleshooting tools is a plus

Benefits

• Medical, dental, and vision insurance - 100% paid for by CoreWeave
• Company-paid Life Insurance
• Voluntary supplemental life insurance
• Short and long-term disability insurance
• Flexible Spending Account
• Health Savings Account
• Tuition Reimbursement
• Mental Wellness Benefits through Spring Health
• Family-Forming support provided by Carrot
• Paid Parental Leave
• Flexible, full-service childcare support with Kinside
• 401(k) with a generous employer match
• Flexible PTO
• Catered lunch each day in our office and data center locations
• A casual work environment
• A work culture focused on innovative disruption