Behavioral Health Supervisor

Summary

Join Imagine Pediatrics as a Supervisor, BHCM-SMI, and manage a team of Behavioral Health Care Managers providing care to children with severe mental illness. You will split your time between clinical care (40%) and supervisory responsibilities (60%). Clinical duties involve virtual care, assessment, and ongoing support. Supervisory tasks include quality assurance, managing patient care escalations, team meetings, performance evaluations, and administrative responsibilities. This fully remote position requires a Master's degree in a related field, a relevant license, and at least 3 years of case management experience. Experience with high-risk populations and electronic medical records is essential. Imagine Pediatrics offers a competitive salary, benefits package, and opportunities for professional growth.

Requirements

• Possess a Master’s degree in social work, marriage and family therapy, counseling, or related area
• Hold an independent license in social work, marriage and family therapy, counseling, or related area (LCSW, LMFT, LMHC, LPC)
• Have 3 years of direct experience in case management relating to the behavioral health field
• Have at least 1 year of experience in management/supervision of mental health providers
• Possess experience with chart auditing and training to improvement-oriented outcomes
• Have experience working with high-risk behavioral health populations including but not limited to suicidal ideation, homicidal ideation, severe persistent mental illness (SPMI), children in the foster care system
• Be diligent regarding documentation standards and accustomed to using electronic medical records
• Be familiar with technology, Microsoft suites, and documenting in electronic health records
• Be able to work fully remote with 10% travel for training/education

Responsibilities

• Manage a team of Behavioral Health Care Managers (BHCM)
• Oversee both supervisory and patient care delivery functions with a patient population experiencing severe mental illness (SMI)
• Provide virtual care to a population of patients with specialized health care needs
• Facilitate the assessment, care management, and ongoing support as needed within Imagine’s care model
• Perform Quality Assurance of team's caseload: auditing records, reviewing case notes, assigning cases based on metrics
• Manage patient care escalations (safety concerns, guidance, feedback) and provide guidance on best practice
• Facilitate 1:1 meetings, team meetings, and create agendas to keep the team organized
• Create a positive and inclusive culture of teamwork and accountability
• Provide ongoing evaluation and quarterly reviews of direct reports to assess strengths and areas of improvement
• Partner with the Manager on performance management as needed
• Handle scheduling and day-to-day admin responsibilities including but not limited to PTO, timecards, EMR schedules
• Update data and metrics for overall day-to-day team functioning
• Onboard and train new/incoming staff
• Attend multidisciplinary huddles to escalate necessary cases to the medical team
• Assist the behavioral health team with navigating new processes, policies, and procedures
• Oversee functions of at least 6 employees
• Assist with duties and responsibilities as requested

Preferred Qualifications

Be bilingual in English and Spanish

Benefits

• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance at 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave
• Additional benefits to be detailed in offer