Bilingual Care Specialist

Summary

Join Wellthy, a company dedicated to building a world where everyone has access to quality care, as a Bilingual Care Specialist. You will assist families and individuals with their caretaking needs, leveraging your knowledge of benefits, healthcare systems, and programs. This remote position requires you to meet a task capacity threshold, conduct effective research, communicate clearly with internal teams and members, and support the improvement of Wellthy's resources. You will also represent Wellthy at events and contribute to various non-client-specific tasks. The role demands a fast-paced, flexible approach and a commitment to continuous evolution. The starting salary is $24-$26/hour.

Requirements

• 1+ years work experience in Health Care, Caregiving field, as well as customer service or administrative experience
• Bilingual in English and French/French Canadian
• Demonstrated ability to plan and communicate effectively with members in a remote environment
• Experience researching and vetting medical providers and specialists
• Has done research to find resources and is comfortable with making calls to further vet those resources
• Familiar with the medical system and benefits
• University Degree or Higher
• Proficiency with macOS systems, G Suite, Slack, 1Password
• To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment
• This is a fully remote position

Responsibilities

• Meet a required task capacity threshold that aligns with hours worked and the nature of tasks, comparable to peers
• Conduct research and assess large amounts of information effectively and creatively
• Remains solution focused and engages in creative thinking to secure quality solutions
• Communicates effectively and collaborates appropriately with internal teams such as Care Coordinators and Director of Care, Global
• Demonstrate a willingness and ability to engage thoughtfully and clearly with our members; actively guiding our members when time permits for coverage
• Support with improving and updating Wellthy’s Guides and Team Resources
• Represent Wellthy at events such as health fairs, open enrollments, and internal/external webinars (travel and expenses covered by Wellthy; if interested and when applicable)
• Other non-client-specific work, including but not limited to: feedback and guidance on Wellthy’s product, service, guides, etc.; contribution to the team culture; writing and advising for marketing materials; and support and teamwork for other service team members

Preferred Qualifications

• 1+ years experience in senior living facilities or property management, low income housing, or facility placement preferred
• Experience in mental health/ substance abuse with a general knowledge of diagnoses. Experience locating mental health providers, residential facilities, and support groups
• Experience with private and agency in-home support services including childcare, elderly care, personal care

Benefits

• Remote work environment
• Medical, Dental and Vision Benefits
• 401K with company match
• Mental health benefits
• Generous Vacation policy
• Sick and Caregiving Days
• Professional development initiatives for growth
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave