Customer Care Specialist

Summary

Join HONK, a fast-growing technology company revolutionizing roadside assistance, as a bilingual Customer Service Specialist! Work remotely in a dynamic, fast-paced environment, providing exceptional phone support to customers. You will leverage proprietary technology to connect members with service partners, resolve issues efficiently, and build strong customer relationships. Proven problem-solving skills and fluency in English and French are essential. HONK offers competitive hourly pay and a supportive remote-first culture.

Requirements

• Experience in a customer facing environment resolving issues over the phone
• The ability to quickly, calmly and professionally engage customers to understand their questions/issues and deliver a solution with and experience that surpasses expectations
• Able to professionally handle extremely high volume phone calls from customers and partners, and maintain composure under pressure
• Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach)
• Fluency in English and French is required
• Must provide a secluded, uninterrupted workspace where information will remain confidential and work can be done without environmental distractions (children, appliances, pets, etc)
• Must have access to a Internet connection with minimum speeds of 5 Mbps download/2.5 Mbps upload

Responsibilities

• Provide exceptional support to customers by handling inbound phone inquiries with professionalism and efficiency
• Develop a deep understanding of the company’s value proposition, operational processes, and growth potential, effectively communicating these aspects to customers as needed
• Leverage the company’s proprietary technology to seamlessly connect members with a nationwide network of service partners
• Assist customers with placing and fulfilling orders while ensuring smooth service execution
• Identify and address customer needs, building rapport and offering tailored solutions for immediate assistance
• Uphold high standards of customer satisfaction by exceeding member expectations and ensuring services are delivered within specified time frames
• Employ creative problem-solving to address customer challenges and deliver exceptional, innovative service experiences

Preferred Qualifications

It is preferable that you have experience working from home and have equipment that supports a work from home environment

Benefits

• $16 - $20 an hour
• Remote work, flexible hours