Bilingual Case Lead

Summary

Join Tidal Basin as a bilingual (Spanish, English) Case Lead for the ReOregon program in Medford, Oregon! This temporary position supports housing recovery using CDBG-DR and CDBG-MIT funds. You will work with applicants, manage case files, and communicate program requirements. The role requires strong analytical and communication skills, experience in case management or related fields, and proficiency in Microsoft Office Suite and Adobe Acrobat. The position is remote, with a preference for candidates in Washington, California, Oregon, or the West Coast. This is a potential future opportunity.

Requirements

• 2+ years of work experience with case management, public housing, or disaster recovery related work
• Familiarity with Microsoft Office (Microsoft Word, Excel, and PowerPoint) and Adobe Acrobat
• Experience in reviewing details of a tax, real estate, and income documentation, in a professional environment
• Experience facilitating client applications to public benefit programs
• Experience in disaster recovery and/or housing support services or programs
• Experience in analyzing information and problem-solving
• A flexible schedule that can accommodate some evening or weekend work as may be required
• Bilingual in English and Spanish

Responsibilities

• Work closely with program leadership, staff, and applicants to ensure that applicants fully understand program requirements and are frequently updated on application and grant progress throughout the case management process
• Gather, scan, and store required program eligibility and other required information in electronic databases and case management systems
• Prepare letters to applicants and other required program documents
• Communicate with applicants by phone, email and in-person to communicate program requirements and case status. In-person meetings with Applicants as necessary
• Ensure all hard copy and automated files are updated and maintained in strict accordance with established policies and procedures
• Interact with project lead and staff from local, state and federal government agencies
• Support public outreach events and off-site applicant meetings
• Provide tracking and reporting information on cases progressing from intake to closeout
• Manage multiple priorities and to work limited overtime, as necessary
• Responds to telephone, fax, email, and walk-in inquiries about program requirements and status of housing program applications and payments

Preferred Qualifications

Candidates that are in Washington, California, Oregon or the West Coast