Bilingual Community Health Worker

Summary

Join Pair Team, a mission-driven organization improving underserved community wellbeing by connecting them to high-quality care. We're seeking a full-time Certified Community Health Worker to provide whole-person care to individuals with serious mental illness, substance use disorder, homelessness, or high medical needs. This critical role involves direct outreach, engagement, and care navigation using evidence-based approaches. You will connect individuals to community resources, support healthcare system access, and assist with enrollment in assistance programs. Success requires strong relationship-building skills, cultural fluency, and collaboration within a multidisciplinary team. Pair Team offers a unique opportunity to make a significant impact on the lives of vulnerable individuals.

Requirements

• 2+ years of general work experience
• 1+ year(s) of case management experience
• Community Health Worker Certificate
• Strong understanding of cultural fluency
• High degree of empathy
• Ability to work collaboratively in a multidisciplinary team
• An eye for optimization
• Organizational skills
• Ability to remain patient when faced with adversity
• Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing
• Reliable travel to get around the Fresno community (as needed)

Responsibilities

• Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
• Use relationship-based strategies to support members with care navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
• Identify and connect individual to community resources necessary to promote individual’s health
• Support the access and understanding of the health care system
• Support the individual in enrollment of key assistance programs
• Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
• Work with member to identify, engage, and accomplish health/wellness goals
• Identify and break down barriers ensuring individuals’ continuation with the program
• Utilize external and internal online platforms to collaborate with team members and carry out daily tasks

Preferred Qualifications

• Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder
• 2+ years of case management experience
• Experience with motivational interviewing
• Knowledge of medical terminology
• Zest for problem solving, seeking answers, and thinking outside the box
• Detail-oriented and organized self-starter who is a rockstar multitasker
• Reliable and comfortable in an ever-changing environment