Remote Bilingual Clinical Engagement Coordinator

Summary

Join our team at Vesta Healthcare and help empower caregivers in the home! We're a specialized medical group focused on aging adults with long-term home care needs. Our program provides caregivers with a personalized clinical team, linking them to patients and other providers involved in their care. We seek passionate, collaborative, and intellectually curious individuals who are detail- and people-oriented, dynamic, and enjoy speaking with older adults and their care teams.

Requirements

• Fluency in both English and Spanish (required)
• A minimum of HS diploma (required)
• 2+ years of experience in a clinical call center setting environment (required)
• 1+ years of medical terminology knowledge (required)
• The ability to work remotely and has a private area in their home/workspace (required)

Responsibilities

• Manage large amounts of outbound calls in a timely manner
• Manage a frequently evolving outreach list to drive department member engagement
• Manage tasks for patients as needed (i.e. schedule appointments, collect consent, send documents, etc)
• Function within timeframes of a fast-paced startup in the healthcare environment
• Perform other duties as required or assigned
• Follow communication ‘scripts’ when handling different members or situations
• Outreach to members while navigating various platforms for documentation and retrieval of member information

Benefits

• Health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us
• Paid vacation
• Paid Sick/personal days
• ~12 paid holidays
• One time reimbursement to set up your home office
• Monthly reimbursement for internet or other home office expenses
• Monthly gym reimbursement to be used for gyms membership and classes
• Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
• Pre-tax Flex Spending/Dependent Care/Transit accounts
• 401k with a match