Remote Bilingual Community Engagement Specialist
Pair Team
💵 $45k-$52k
📍Remote - United States
Please let Pair Team know you found this job on JobsCollider. Thanks! 🙏
Job highlights
Summary
Join Pair Team as a Community Engagement Specialist to play a critical role in engaging individuals living with Serious Mental Illness/Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. This is a full-time position that requires availability to work weekends and includes remote work with occasional on-site visits.
Requirements
- You are physically located in California
- Field Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner locations
- Virtual Ops requires a quiet, HIPAA compliant and internet connected space
- 1+ year of experience working in a metric or quota-driven environment
- Dedicated to working within and improving the community you are part of
- You are results driven with a proven track record of exceeding performance indicators
- Bilingual (English/Spanish) with excellent communication skills with proficiency reading, writing, speaking, and listening in English and Spanish
- You have strong technical skills and comfort with utilizing multiple technology platforms
- A valid driver’s license and auto liability insurance
Responsibilities
- Identify, outreach, engage and enroll individuals into the program virtually through phone, text and email, and in-person at clinic, community based organization, and health system partner locations
- Seeks to listen openly to eligible members and meets them where they are – understanding that enrollment may require multiple outreaches and adopts a “it’s not my fault but it is my problem” attitude in all communication styles and approaches
- Offer education to our partners regarding Pair Team’s services with a focus on linking eligible members to the Enhanced Care Management program
- Explain the services and benefits of Enhanced Care Management, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
- Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible members and enroll them in the program
- Promote effective and timely communication amongst internal teams, clinic, community based organization, and health system partners
- Meet key enrollment metrics and to ensure you are supporting our mission to improve the wellbeing of underserved communities
- Effectively manage the end-to-end enrollment funnel, ensuring member’s continuation in the enrollment process
- Provide consistent updates on funnel stages including delays and blockers
- Proficiency in all additional internal/external technology tools utilized for the position
Preferred Qualifications
- You are a fantastic listener, skilled at “reading people” and understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask
- You have experience with high volume outreach and engagement campaigns
Benefits
- Salary: $22-25/hour depending on experience
- Comprehensive health, vision & dental insurance
- Equity compensation package
- Employer-sponsored 401k plan
- Flexible vacation policy – take the time you need to recharge
- We provide the equipment needed for the role - laptop, monitor, etc
- Monthly $100 work from home expense stipend for your WFH days
- Mileage/gas reimbursement for your on-site days
Share this job:
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Similar Remote Jobs
- 💰$45k-$52k📍United States
- 💰$45k-$52k📍United States
- 💰$18k📍United States
- 💰$54k-$77k📍Worldwide
- 💰$45k-$52k📍United States
- 💰$49k-$58k📍United States
- 📍United States
- 📍United States
- 💰$45k-$52k📍United States
Please let Pair Team know you found this job on JobsCollider. Thanks! 🙏