Bilingual Customer Experience Specialist

Summary

Join Nielsen as a Bilingual Customer Experience Specialist and work remotely from your home in Mexico! This full-time, flexible position involves handling inbound and outbound calls, scheduling, data collection, and basic troubleshooting. You'll need fluency in English and Spanish, strong communication skills, and the ability to work independently. Nielsen provides the equipment and initial in-person orientation in Mexico City. Contribute to global market insights and develop valuable customer service and data collection skills while enjoying a flexible work-from-home environment.

Requirements

• Fluency in both English and Spanish (written and spoken)
• Ability to attend in-person Day 1 orientation in Mexico City
• Strong communication skills and a customer-oriented mindset
• Comfort with technology and ability to troubleshoot basic issues
• Excellent multitasking abilities and attention to detail
• Flexibility to work in a dynamic, fast-paced environment
• Ability to work independently in a remote setting
• Reliable internet connection for remote work
• A quiet, dedicated home workspace
• High-speed internet connection
• Flexibility to work evenings and weekends
• Ability to attend in-person orientation in Mexico City for Day 1

Responsibilities

• Handle both inbound and outbound calls
• Perform essential tasks such as scheduling, data collection, basic troubleshooting
• Provide action reminders
• Meet high standards of productivity, performance, and quality
• Make a significant impact on Nielsen's global market research efforts

Preferred Qualifications

Previous experience in customer service or call center environment

Benefits

• Full-time, flexible position based in Mexico
• Work from your home office after initial orientation
• Equipment provided by Nielsen