Bilingual Customer Experience Specialist

Summary

Join Nielsen's dynamic team as a bilingual (English and Spanish) Customer Service Representative, working remotely from Mexico! This full-time, work-from-home position involves handling inbound and outbound calls, scheduling, data collection, basic troubleshooting, and providing action reminders. You'll contribute significantly to Nielsen's global market research efforts while enjoying the flexibility of a remote role. Nielsen provides the necessary equipment. The position requires advanced English and Spanish skills (written and spoken), excellent communication, and comfort with technology. Prior customer service experience is preferred.

Requirements

• Advanced level in both English and Spanish (written and spoken)
• High School Diploma or Bachelor's degree
• Ability to attend in-person Day 1 orientation in Mexico City, (Santa Fe, Torre Acuario)
• Excellent communication skills with a strong focus on customer satisfaction
• Comfort with technology and ability to troubleshoot basic issues
• Flexibility to work in a dynamic, fast-paced environment
• Ability to work independently in a remote setting
• A quiet, dedicated home workspace
• High-speed/Reliable internet connection
• Flexibility to work evenings and weekends
• Ability to attend in-person Day 1 orientation in Mexico City, (Santa Fe, Torre Acuario)

Responsibilities

• Handle both inbound and outbound calls
• Perform essential tasks such as scheduling
• Perform essential tasks such as data collection
• Perform essential tasks such as basic troubleshooting
• Provide action reminders
• Meet high standards of productivity, performance, and quality

Preferred Qualifications

Previous experience in customer service or call center environment

Benefits

• Full-time, work-from-home position based in Mexico
• Nielsen provides the necessary equipment