Bilingual Customer Experience Specialist

Summary

Join Too Good To Go, a certified B Corporation fighting food waste, as a bilingual Customer Experience Specialist in Ontario! This fully remote position, available Wednesday-Sunday, 9 am-5 pm, requires exceptional customer service skills in French and English. You will be the main point of contact for users and partners, handling inquiries via various channels and proactively addressing issues. You'll also contribute to process improvement and act as a brand ambassador, promoting sustainable practices. This role offers a chance to make a social impact and be part of a growing international team with inclusive benefits and strong professional development opportunities.

Requirements

• Experience in Customer Service or Account Management
• Full written and verbal proficiency in French and English to communicate with users and partners across Canada
• Someone based in Ontario
• A first-class and inspiring communicator, who is able to draw on those skills to set the bar high
• Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP
• A team player who loves helping others, building positive relationships and resolving conflicts with our users and partners
• Detail-oriented individuals who are able to stay focused through repetitive tasks

Responsibilities

• Be the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone
• Answering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews)
• Handle priority situations with high care, as well as contact users and stores proactively when necessary
• Help build and implement processes to encourage, inspire and empower our partners and consumers to adopt a more sustainable lifestyle, using Too Good To Go
• Being a brand ambassador in all your communications with our customers as you encourage, inspire, and empower our customers towards more sustainable behaviour
• Understand and communicate our customers' needs and motivations to our internal teams locally and globally

Preferred Qualifications

Previous experience working in a marketplace, a big platform, or the Food Industry

Benefits

• A rare opportunity to work in a social impact company (and certified B Corp) where you can use your commercial skills to drive positive change
• An open company culture where you have the independence and room to unleash your creativity
• A strong team culture where learning together is encouraged and successes are celebrated together
• Inclusive benefits with flexible working hours and generous vacation and wellness policies
• The experience of being part of an international company with over 1350 enthusiastic and highly talented teammates across 19 countries – always ready to share knowledge and support!
• Strong personal as well as professional development in a thriving, high-growth scale-up environment