Bilingual Customer Service Specialist

Summary

Join Nielsen as a Bilingual Contact Center Sr Specialist and become the face of our company, building and maintaining relationships with panel families. You will recruit, coach, and support Nielsen households, ensuring their active participation in our data collection process. This fully remote position (after orientation in Mexico City) offers flexible schedules and comprehensive training. You will work with cutting-edge technology and be part of a global leader in media measurement. Candidates must be fluent in English and Spanish and possess excellent communication and customer service skills. The role requires managing relationships with Nielsen families, conducting phone interviews, troubleshooting remotely, and meeting performance goals.

Requirements

• Fluency in both English and Spanish (written and verbal) is essential
• Excellent negotiation and customer service skills are required
• Strong computer skills (iOS, Windows, Google Applications), software systems aptitude, and knowledge of WiFi and networking
• Superior organizational and time management abilities
• High school diploma or equivalent work experience
• Reside within a 2 hour radius of Mexico City

Responsibilities

• Manage relationships with Nielsen families participating in media measurement panels
• Conduct phone interviews, verifying eligibility, and ensuring proper equipment installation and maintenance
• Collect device information, troubleshoot remotely, and ensure accurate data collection
• Meet performance goals related to sample quality and customer satisfaction

Preferred Qualifications

Sales experience is a plus

Benefits

• Excellent Benefits
• Flexible Schedules: We offer a variety of shift options to accommodate diverse needs. Exact shift details will be discussed during the interview process. All candidates must be willing to work one weekend day per week
• Fully remote position (after orientation in Mexico City)
• Comprehensive training program
• Opportunity to work with cutting-edge technology