Remote Bilingual Customer Success Manager

Summary

The Age of Learning School Division is seeking a passionate, detail-oriented, and collaborative individual for the Customer Success Manager role. The role involves executing engagement strategies, customer advocacy, relationship building, overseeing the customer success lifecycle, driving key metrics, and providing professional development. Required qualifications include 3+ years of experience in K-12/EdTech, excellent communication skills, service-delivery experience with educational SaaS solutions, strong written and verbal communication skills, ability to diagnose common customer needs, high organizational skills, ability to travel up to 80% locally within the Los Angeles Unified School District, CRM experience, bilingual in Spanish, and a Bachelor’s Degree. The estimated salary range is $85,000 USD to $110,000 USD. Age of Learning currently provides health and welfare benefits premiums, a 401(k) program with employer match, vacation days, sick days, and offers flexible work culture.

Requirements

• 3+ years experience preferred in K-12/EdTech in Account Management, Client Services and/or Customer Success) and/or school district instructional or administration roles
• Excellent active listening and communication skills
• Experience implementing (vendor or customer) cloud-based, platform products
• Strong demonstrated service-delivery experience with educational SaaS solutions
• Excellent written and verbal communication and interpersonal skills
• Ability to diagnose common customer needs and issues, and to translate those needs into actionable solutions
• Ability to communicate and interact with employees and customers at all levels, including the ability to give clear precise instructions that are readily understandable by non-technical users
• Highly organized, self-directed, and process-orientated with the ability to direct multiple projects simultaneously
• Detail-oriented, with strong organizational skills
• Ability and willingness to travel up to 80% locally within the Los Angeles Unified School District
• This is a remote position but must live in the Los Angeles area
• CRM experience
• Must be Bilingual in Spanish
• Bachelor’s Degree required

Responsibilities

• Execute Engagement Strategies
• Customer Advocacy
• Relationship Building
• Oversee Customer Success Lifecycle
• Drive Key Metrics
• Professional Development

Benefits

• 90% of employee health and welfare benefits premiums & 65% of dependent benefits premiums
• A 401(k) program with employer match
• 15 paid vacation days (increases to 20 days on your 3-year anniversary), 11 observed national paid holidays plus 9 sick days