Bilingual French And English Customer Support Specialist

Summary

Join PartnerHero as a Customer Support Specialist II and become the primary point of contact for French-speaking customers. You will provide exceptional support via email, chat, and phone, addressing inquiries, resolving issues, and enhancing user experience. This role requires fluency in French and English, 1-3 years of customer support experience, and strong communication and problem-solving skills. PartnerHero offers a remote work arrangement, competitive salary, generous paid vacation, attractive benefits, and various professional development opportunities. The company fosters a positive and inclusive work environment, valuing diversity and belonging. Expected start date is April 2025, and the position is permanent.

Requirements

• Fluency in French and English (written and spoken) is required
• 1-3 years of experience in customer support or a related field
• Strong communication and problem-solving abilities
• Excellent interpersonal skills with a customer-centric mindset
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment
• A passion for helping users resolve issues and improve their experience

Responsibilities

• Provide customer support to French-speaking clients via email, chat, and phone
• Address inquiries related to products and services, providing clear and helpful information
• Resolve customer issues efficiently and effectively, ensuring a positive experience
• Escalate complex issues to the appropriate teams while ensuring timely resolution
• Maintain accurate records of customer interactions, issues, and resolutions in the support system
• Assist with translating customer-facing documentation and support materials into German
• Collaborate with cross-functional teams to enhance product functionality and user experience
• Stay updated on our products, services, and industry trends to provide accurate support

Preferred Qualifications

Experience with ticketing systems, CRM tools, or help desk software is a plus

Benefits

• Remote working arrangements
• Competitive base salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options applicable per country of residence for all full-time employees
• Access to free posture-based fitness workouts from home
• Paid sabbatical leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development