Bilingual Customer Success Specialist

Summary

Join moozoom, a rapidly growing EdTech company dedicated to improving global mental health and wellness, as a bilingual Customer Success Specialist. This key role focuses on supporting K-8 schools and districts in the French and English Canadian market. You will be responsible for onboarding, implementation, and product adoption of the moozoom platform. Success in this position requires strong communication, CRM skills, and experience in the EdTech industry. The position offers a full-time remote work opportunity with flexible hours and competitive compensation, allowing you to make a significant impact on the lives of young students.

Requirements

• Fluency in French and English is required
• 3-5+ years of experience in Customer Success, Account Management and/or Customer Relationship Management (CRM) within the K-8 Edtech space
• Proven success onboarding and retaining clients onto SaaS EdTech platforms, guiding them to effectively use interactive learning tools
• Skilled in having tough but strategic conversations that balance customer needs with business goals, including upselling, renewals, and engagement
• Ability to multi-task and a rabid commitment to meet deadlines
• Dynamic communicator, facilitator and consensus builder
• A passion for working collaboratively, with a cross-functional team, who embraces a "get stuff done" culture
• Comfortable in a fast-paced, self directed environment that values critical thinking and creative problem-solving
• Strong written and verbal communication skills
• BA in Education, Marketing, or a related field

Responsibilities

• Work strategically with schools and districts to facilitate moozoom implementation, drive user’s adoption and increase student impact
• Oversee customer relationship management (CRM) of key client accounts
• Build customer success processes and interpret data that measure learner outcomes and efficacy of our platform
• Manage customer accounts throughout the school year by holding regular check-ins via email, phone and Google Meet
• Create material to be used for driving adoption (e.g. presentations, posts, webinars)
• Support contracts renewal by presenting learner outcomes achieved through our platform
• Build and track proper KPIs to monitor adoption rate and implementation cycle
• Drive upsell and expansion in existing schools and districts
• Work closely with our software team on creating features that will increase student engagement and teachers’ adoption
• Assist and sometimes lead sales presentations and demonstrations to existing and prospective clients

Preferred Qualifications

Experience in the K-8 education space is a strong plus

Benefits

• Full time remote position
• Flexible work hours
• Collaborative work environment
• Competitive compensation
• 4 weeks vacation
• Supported to do one of the most impactful work of your life