Bilingual French & English Customer Support Specialist

Summary

Join PartnerHero as a Customer Support Specialist II and be the first point of contact for French-speaking customers, providing exceptional support via email and chat. You will address inquiries, resolve issues, and enhance user experience by delivering prompt and efficient assistance. This work-from-home position in South Africa starts in July 2025. Responsibilities include addressing product and service inquiries, resolving customer issues, escalating complex problems, maintaining interaction records, assisting with translation, collaborating with teams, and staying updated on products and industry trends. Fluency in French and English is required, along with 1-3 years of customer support experience. PartnerHero offers competitive salary, generous paid vacation, attractive benefits, fitness perks, paid sabbatical leave, and various training and development opportunities.

Requirements

• Fluency in French and English (written and spoken) is required
• 1-3 years of experience in customer support or a related field
• Strong communication and problem-solving abilities
• Excellent interpersonal skills with a customer-centric mindset
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment
• A passion for helping users resolve issues and improve their experience

Responsibilities

• Provide customer support to French-speaking clients via email and chat
• Address inquiries related to products and services, providing clear and helpful information
• Resolve customer issues efficiently and effectively, ensuring a positive experience
• Escalate complex issues to the appropriate teams while ensuring timely resolution
• Maintain accurate records of customer interactions, issues, and resolutions in the support system
• Assist with translating customer-facing documentation and support materials into French
• Collaborate with cross-functional teams to enhance product functionality and user experience
• Stay updated on our products, services, and industry trends to provide accurate support

Preferred Qualifications

Experience with ticketing systems, CRM tools, or help desk software is a plus

Benefits

• Remote working arrangements
• Competitive base salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options applicable per country of residence for all full-time employees
• Access to free posture-based fitness workouts from home
• Paid sabbatical leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development