Bilingual (French) Training Specialist

Summary

Join Keeper Security as a Bilingual (French) Training Specialist in our EMEA B2B Support division, based either remotely or hybrid in Cork, Ireland. You will deliver training programs and materials to business customers and partners on Keeper's cybersecurity software. Responsibilities include conducting training sessions, creating engaging training materials, assessing training needs, and providing post-training support. The ideal candidate has 1+ years of experience in training development and delivery in a SaaS B2B environment, is fluent in French and English, and possesses strong communication and presentation skills. This role offers a hybrid or fully remote work option and various benefits.

Requirements

• 1+ years of experience in training development and delivery, preferably in a SaaS B2B environment or equivalent customer service environment
• Must be bilingual, native French with English fluency (both verbal and written)
• Strong understanding of SaaS products and technologies
• Excellent communication and presentation skills
• Ability to adapt training content to varying audience needs and skill levels
• Exceptional organisational and project management skills
• Experience with Google docs and MS-office tools
• Excellent communication and interpersonal skills, with the ability to effectively manage customer relationships
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team, across global regions and time zones

Responsibilities

• Conduct training sessions for customers to ensure they are proficient in using our products and can maximise their benefits while tailoring training content to different audience types and skill levels
• Help create engaging and effective training materials, including guides, videos, webinars, and other resources to facilitate learning
• Conduct training sessions, workshops, and webinars virtually, providing guidance on software usage, customisation, and optimisation. Ensure interactive and participatory training sessions that encourage questions, discussions, and hands-on experience
• Engage with customers to assess training needs, gather feedback, and continuously improve Keeper training programs and materials. Offer post-training support and follow-up sessions to address questions, provide clarifications, ensure successful adoption and gather feedback to improve the functionality and usability of our solutions
• Maintain accurate records of customer configurations, customisations, and communication to ensure a comprehensive understanding of each training
• Maintain an organised repository of training materials and resources for easy access and reference. Collaborate with internal teams to share knowledge and insights gained from training sessions, aiding in product enhancements and customer support
• Communicate with French and English speaking customers, both verbally and in writing

Benefits

• Onsite lunches
• Private healthcare (no wait period)
• Pension contribution (no wait period)
• Sick Pay
• Bike-to-Work Scheme (if local)