Bilingual Medical Assistant

Summary

Join Vesta Healthcare as a patient-focused Medical Assistant, coordinating care for members in Medicare's chronic care management program. You will make telephonic outreach calls, document interactions, and collaborate with the clinical team. Responsibilities include coordinating care for 20-30 members daily, managing referrals and prescriptions, and ensuring data accuracy. This role requires a Medical Assistant certification, fluency in English and Mandarin or Cantonese, and at least two years of healthcare experience. Vesta offers competitive benefits, including health insurance, paid time off, a 401k match, and various other perks.

Requirements

• Medical Assistant Registration or Certification
• Fluency in English and Mandarin or Cantonese (writing, reading and speaking)
• A minimum of 2 years of experience working in a healthcare setting, including a PCP, specialty clinic, or telehealth
• The ability to work Monday - Friday, 8am-5pm ET, 9am-6pm ET, or 10am-7pm ET (some shifts/teams would be required one weekend per month)
• Knowledge of referral processes, insurance coordination, and care coordination
• Knowledge and understanding of chronic care management (CCM) processes
• A customer service mindset for both internal and external customers
• A strong proficiency in computer software navigation; data entry and data cleansing
• A fundamental knowledge of Google Docs, Sheets, Slides or similar
• A demonstrated ability to work effectively as a member of an interdisciplinary team, displaying good judgment and decision-making skills
• Ability to perform duties as assigned or requested

Responsibilities

• Provide practice support including: contacting members, caregivers, and care team members as directed, work closely with the clinical team to improve the health and care of our members
• Coordinating care for 20 to 30 members daily, including referrals and prescriptions, ordering DMEs and supplies, coordinating transportation to and from medical appointments, and researching local resources for additional needs
• Data entry within operating dashboards, reporting and workflow platforms
• Data Quality and Accuracy via call and documentation quality audits
• Other administrative support

Benefits

• Competitive health, dental, and vision insurance options with costs partially subsidized by us
• Generous Paid Time Off (Vacation, Sick, and Personal Days)
• ~12 paid holidays per calendar year
• 401k plus company match
• One time reimbursement to set up your home office
• Monthly reimbursement for internet or other home office expenses
• Monthly health & wellness reimbursement (gym memberships, online health classes, etc.)
• Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
• Pre-tax options for healthcare, dependent care, and transit expenses
• Employee Assistance Program
• Mental Health Benefits through Spring Health
• Optional Insurance Add Ons (Accident, Critical Illness, Hospital, Legal, Identity Theft, Pet Insurance)
• Internal social recognition platform
• A company-provided work computer to perform duties efficiently