Remote Bilingual Over-the-Phone Interviewer
at Teneo Linguistics Company

Summary

Join our team as a Bilingual Interviewer and play a role in collecting valuable feedback from healthcare patients. Conduct phone interviews in both English and Vietnamese, following provided call scripts. This position involves a variety of projects, including patient hospital visit satisfaction surveys, healthcare provider satisfaction, insurance policy satisfaction, and more.

Requirements

• Ability to communicate, read, and write in English and Vietnamese
• Strong communication skills, with the ability to remain focused and stay on topic
• Ability to work from home in a private and quiet space, with internet meeting minimum speed requirements
• 10 MBPS upload and 25 MBPS download
• Successful completion of a background check and drug test
• Successful completion of a language proficiency assessment
• High School Diploma or equivalent

Responsibilities

• Conduct phone interviews with healthcare patients in either English or Vietnamese, following provided call scripts
• Capture detailed responses from members in surveys
• Record members' responses accurately in the database
• Provide excellent customer service to ensure accurate data collection

Benefits

• Work from the comfort of your home with provided equipment, including a monitor, keyboard, mouse, cabling, and headset
• Enjoy flexibility in scheduling; create your own weekly schedule upon employer’s approval *. Weekly hours may vary based on project needs