Envera Health is hiring a
Bilingual Patient Access Specialist

Summary

Join Envera Health, a top place to work, and become a Patient Access Specialist. This role involves working with health organizations and doctor offices to schedule patient appointments and provide advanced patient support over the phone. As a dependable candidate, you will handle back-to-back calls with limited breaks throughout the day in a high-volume call center.

Requirements

• Fluent in Spanish
• 1 year of experience in healthcare. patient service
• 1 year of experience handling a high volume. of inbound calls
• Experience using an EMR (Medical Records) and/or scheduling software
• Excellent communication skills over the phone in Spanish
• Strong Internet Speed & access to router via Ethernet Cord (Minimum speed: 20mbps Download & 6mbps Upload)
• Smartphone to use for Two Factor Authentication when logging into systems

Responsibilities

• Answer a high volume of calls a day using a multi-line phone
• Work with multiple clients/programs/health systems
• Schedule appointments for multiple clinical sites according to client-specific protocols
• Gather & input patient demographic and insurance information into the practice management system
• Report complex clinical issues to the appropriate supervisor/client partner
• Document call activity, outcomes, and other notes as needed in the client system
• Work collaboratively with colleagues to meet the goals and objectives of the department
• Assist callers and navigate them to the appropriate resources

Benefits

• 14 Paid Days Off (4 personal days & 10 PTO days that accrue as you work)
• Paid Federal Holidays
• Bonus Program ($400/month)
• Education reimbursement program ($1,500)
• Life Insurance
• Short & Long term disability insurance are provided at no cost
• Eight different Health Insurance plan options that begin after 30 days of employment
• Adoption assistance program (up to $1,500)
• 401k plan matching (5%)