TorkLaw is hiring a
Bilingual Personal Injury Intake Specialist

Summary

Join TorkLaw as an Intake Specialist to engage with potential clients, assess their unique situations, and present the best course of action. Ideally, you should have 1+ year of experience in a similar role or equivalent education, be bilingual (English/Spanish), possess excellent interpersonal and communication skills, strong organizational abilities, problem-solving skills, and a friendly demeanor.

Requirements

• Bilingual (English/Spanish) is required
• Ideally 1+ year if experience in a similar role, or equivalent education
• Computer literate and proficient with standard off productivity software
• Effective team player
• Excellent interpersonal and communication skills
• Strong organizational and multitasking abilities
• A problem-solver the ability to handle challenging situations
• Friendly and approachable demeanor

Responsibilities

• Client Engagement: Utilize your exceptional people skills to connect with potential clients, establishing trust and rapport from the first interaction
• Consultative Approach: Carefully assess each potential client’s unique situation, confidently presenting the best course of action and how TorkLaw can support their journey to justice
• Communication Excellence: Exhibit outstanding communication abilities across all platforms (phone, text, chat, and email), ensuring clarity, empathy, and professionalism in every exchange
• Precision in Execution: Perform accurate data entry and maintain diligent follow-up to ensure no detail is overlooked in the potential case intake process
• Team Collaboration and Independence: Thrive in a supportive team environment while also possessing the drive and discipline to work autonomously
• Seamless Hand-off: transition the newly retained client to the team that will handle his/her case

Preferred Qualifications

• High school diploma or equivalent preferred
• Previous experience in customer service or administration preferred

Benefits

• 12 paid holidays annually
• 10 days of paid vacation annually
• 10 days of sick leave annually
• Medical insurance
• Optional Dental, Vision, Life
• 401(k) with 4% fully vested safe-harbor company match
• Regular firm events (happy hours, team building, holiday party, etc)
• Laptops are replaced every 3 years. After 3 years, your work laptop will become your personal laptop