Summary

Join our team at Shields as a Patient Engagement Specialist and contribute to improving lives and elevating performance in specialty pharmacy. As a key member of our team, you will provide service for inbound pharmacy phone calls and/or place outbound patient refill calls, assisting patients through the entire refill process. With a strong focus on customer assistance and response, you will serve as a point of contact between patients, pharmacy, liaisons, clinical providers, and various internal functional areas.

Requirements

Must be fluent in Spanish
State registered as a pharmacy technician
Nationally certified as a CPhT or equivalent is strongly preferred but not required
1-3 years of Pharmacy Technician and adjudicating claims experience
High school diploma or GED required

Responsibilities

Proactively coordinate medication refills including data entry and pharmacy claim adjudication
Make outbound patient refill phone calls and complete the patient refill request
Answer, resolve and triage inbound inquiries
Clarify prescription orders with pharmacist and/or clinician as appropriate
Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication
Manage, organize, and update relevant data using database applications
Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards
Identify trends, resolves problems; recommend improvements; implement change
Actively participate in process improvement initiatives
Act as a value-added business partner to stakeholders throughout the organization
Protect organization's value by keeping information confidential

Benefits

Flexible scheduling to meet business needs with health system partners starting as early as 7:45 AM (EST)/ 8am EST

Shields Health Solutions is hiring a
Bilingual Pharmacy Technician