Equiscript, LLC is hiring a
Referral Coordinator

Summary

Join our team as a Referral Coordinator and support diverse accounts by reviewing referral prescriptions, establishing relationships with providers, and ensuring timely prescription fulfillment.

Requirements

• Excellent written and oral communication skills
• Attention to detail and accurate documentation in patient and client accounts
• Ability to demonstrate patience and empathy
• Understanding of medical and pharmacy terminology and medications and the ability to pronounce drugs names and explain information
• A meticulous, problem-solving multi-tasker, who is driven by deadlines and can work independently after training
• Aptitude for computers and the ability to work comfortably in a phone and computer-based environment

Responsibilities

• Develop and maintain relationships customers by ensuring that all relevant prescription documentation is accurate and stored in the customer’s EMR
• Perform prescription validation on customer’s behalf
• Navigate customer EMR and TPA platforms
• Collaborate with team members on referral prescription validation workflows and training materials
• Communicate and report on account activity and operational progress
• Develop, update, and maintain internal tracking related to program goals
• Maintain the confidentiality of client and program information
• Assist team with daily job assignments and tasks
• Assist in monitoring and tracking pharmacy fulfillment performance across pharmacies
• Assist in ensuring continuous improvement opportunities between Equiscript and all pharmacy partners
• Assist with auditing processes for newly hired representatives to ensure training was adequate and they fully understand all steps

Preferred Qualifications

• Bachelor’s degree preferred
• Bilingual preferred, but not required
• Pharmacy Technician Certification (PTCB), preferred but not required
• At least 2 years of 340B experience at a Covered Entity or TPA
• 2-3 years Medical Practice or Pharmacy Experience with Customer Service Skills. (Experienced CNAs, CMAs, LPNs, Pharmacy Technicians and Medical Assistants are encouraged to apply)
• Practical Understanding of Medical Terminology and Medications
• Proficient in Microsoft Office or Google Apps, email, and internet use

Benefits

• Benefits include health plan, dental, vision, paid time off
• Flex time
• 401K